Banquet Manager

AccorHotel•Kohala Coast, HI

2d•$75,000 - $85,000•Onsite

About The Position

Reporting to the Director of Banquets and Assistant Director of Banquets, you are responsible for the day to day success of the banquet and event department of the resort. You will lead a talented team of banquet professionals in a luxury resort environment while fostering a culture of excellence.

Requirements

Strong F&B Operations Experience with overall minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.
High volume hotel experience is desirable.
Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.
Outstanding Social & PR skills to develop strong customer engagement
High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure is required
Great networking with Wedding and MICE Planners.
Experience with a unionized environment is an advantage
Must be legally eligible to work in the United States.
The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Sommelier or Mixologist training is an advantage.

Responsibilities

Support and manage the Banquets department while ensuring thorough communication and understanding with all internal and external stakeholders
Assist with overseeing the setup, execution and breakdown of all events: social, corporate, wedding, and internal events.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Supervise, lead, and motivate the Banquet team including captains, servers, bartenders and house attendants towards achieving exceptional guest service results and complete associate engagement
Administrative tasks may include the facilitation of payroll reports and scheduling, forecasts, point of sale procedures, inventory.
Ensure full compliance with Department of Health regulations and standards
Oversight of Banquet billing and reconciliation.
Meet and exceed guest satisfaction by monitoring, evaluating, and auditing food, beverage, service offering and standards
Foster a positive work environment resulting in colleague and leader engagement through consistent communication, garnering feedback and actioning measurable improvement plans.
Oversee the selection, training, development and career growth of banquet and event colleagues and ultimately the food and beverage division.
Ensure all Fairmont brand standards and programs are in place and maintained.
Ensure that sanitation, cleanliness and maintenance of the event spaces, kitchens & public spaces exceed expectations.
Promote and enforce health and safety awareness as well as ensure the team has a complete understanding of the emergency procedures for the hotel.
Contribute to the improvement of the overall hotel operation by contributing ideas, making suggestions, soliciting feedback and actively participating in departmental communication meetings.
Actively drive and promote the Fairmont Orchid’s environmental program and division specific initiatives in working towards sustainable operations.
All other duties as assigned.

Benefits

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Employer paid Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k) retirement savings plan and matching program
Life Insurance
Participation to the ACCOR Leadership Incentive Program
Duty meal in our staff cafeteria
Wellness Offerings
Exclusive employee travel benefits for Fairmont & Raffles employee and their friends and family
Employee Travel Program within ACCOR network
Complimentary access to our fitness center
Discounts on food & beverage and spa services
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities