Banquet Manager

Omni Hotels & Resorts•Austin, TX

23h•Onsite

About The Position

Omni Hotels & Resorts is seeking a Banquet Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 To ensure proper servicing of all Banquet Functions, to include proper set up of meeting and Banquet facilities by communicating effectively through supervisors to associates and handling guests requests on the floor. To support administrative functions of the Banquet Department.

Requirements

Must have a minimum of two years of Food & Beverage supervisory experience, preferably in the hospitality industry, or participation in the Omni LID program. A sound understanding of banquet operations is required.
Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
Able to set priorities for the Banquet serving team and provide feedback to others that enhances performance.
Prior experience managing schedules, payroll, service recovery and associate relations matters required.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills, with a keen eye for detail
Ability to work cohesively with co-workers both within and outside of your department
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Computer proficiency; with developed excel skills.
Ability to compute accurate mathematical calculations
Must be able to work a variety of shifts, including weekends and holidays.

Responsibilities

Responsible for the daily supervision and direction of the Banquet team.
Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
Sets priorities for all Banquet server associates; Reviews daily worksheet and assigns specific duties to each Banquet Server.
Inspects each function room prior to the event to ensure that both the client's needs are fulfilled, and the hotel standards are met.
Ensures appropriate execution of all banquet functions, overseeing all functions flow smoothly and trouble free.
Maintain the cleanliness of the department (back hallway, meeting rooms and pre-function space.)
Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.
Meets with Banquets daily to ensure that dress and personal hygiene requirements are met in accordance with department standards.
Communicate all hotel, guest, and group information to Banquet associates on a daily basis.
Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.
Ensures that cleanliness and order of all storage areas is maintained.
Insures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment.
Introduces himself to meeting/convention planner, as primary contact while group is in-house.
Handles and delegates last-minute requests.
Communicates changes and pertinent information to appropriate departments, which includes Convention Services, Culinary and Stewarding.
Communicate effectively with other Banquet Managers, Captains, and Supervisors, passing along pertinent information in a timely manner.
Initiates appropriate disciplinary action for servers who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
Conducts monthly banquet server meetings.
Assist with the creation of schedules and monitoring of Hotschedules.
Assists with payroll and other procedures/ requests required by Finance.
Assists with associate tracking and reporting, ensuring all hotel deadlines are met.
Responsible for interviewing and selecting new Banquet server associates.
Responsible for the successful on-boarding and continuous training of Banquet server associates.
Effectively coach, counsel and discipline associates as needed.
Complete and issue performance evaluations, as well as provide on-going coaching to Banquet server associates.
Attend pertinent hotel and department meetings.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Support a positive work environment of employee growth and development, interdepartmental teamwork, and exceptional customer service.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.