Banquet Manager

EOS•Pompano Beach, FL

About The Position

JOB SUMMARY: Lead coordinator for all event logistics with full responsibility for the proper preparation and execution of events. Consult with Sales Directors on properties options related to the needs of the groups during the sales and detailing process (load-in scheduling, available property merch for welcome bags and pricing, available activities & pricing, food service options and pricing, floor layouts, event & meeting logistics, etc.). Participate in planning of and preparation for in-house events and promotional groups initiated by Marketing & PR teams. Create BEO & Banquet Checks as needed. Lead wedding tastings as scheduled by Sales Directors (at least 2-months prior to event). Schedule and lead BEO meetings 10 days prior to group arrival (standing Wednesday meetings). Following BEO meeting, take on direct communication directly with group contacts to confirm details, make and last minute changes, and prepare property staff. Manage Event Rentals and supply orders as needed by properties, including relaying invoices to Accounting. Create internal service timeline, floor plan, and service materials for event catering team. Manage/Confirm supply ordering. Order corporate group snacks/beverages, confirm bar ordering as needed with Senior F&B Manager. Ensure proper inventory management is in place with ordering of special products, receiving, product storage, and overall organization of in-house inventory. Maintain/update event operation SOPs. Coordinate and supervise pre-event set-up as needed with property teams (i.e. Maintenance). Consult with Sales/Event Management on any contract, room list, or billing questions that arise while group is on-site. Post all group charges in CiTY within 48hrs of event ending and finalize group billing with Director of Events. Supervise load-in, rental deliveries, securing of liquor deliveries, and vendor arrivals. Act as point of contact for vendors and group/primary during events/meetings. Direct Event set-up. Ensure proper floor plan, set up AV needs, quality presentation of catering items, and overall décor. Manage ambiance of event by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, etc.). Lead pre-event stand up meetings with proactive communication to staff. Identify service plans, VIPs, timeline, and assign event preparation tasks to event staff. Expedite catering service during event and supervise team execution. Manage all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting. Coordinate workflow to ensure a smooth-running operation. Record any in-service changes to BEO for proper billing purposes. Supervise event breakdown and close venue at end of event. Report and post final event billing to Director of Events. Assist team members as needed to promote a positive teamwork environment. All leaders are expected to perform any duty of their own employees. Leaders should be present on the floor and assisting their teams in all operational needs at peak service times. Practice conscious knowledge of food allergies and safety in preparation. Attend all scheduled meetings and training sessions. Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies. Work effectively with other personnel in a positive, professional manner. Lead by example with professionalism and high standards of guest services and quality of work. Work professionally with all third-party vendors and suppliers as a point of contact. Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the General Manager. Communicate with other managers and staff in a positive, efficient, and friendly manner. Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions. Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Attend meetings and training sessions as required. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace. ESSENTIAL FUNCTIONS OF THE JOB: Ability to remain standing for up to 10 hours Ability to remain stationary in a desk/meeting environment for up to 8 hours Ability to walk the property and grounds frequently Ability to move up and down stairs regularly Ability to move quickly based on guest needs Ability to regularly move and lift up to 50 lbs. Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift Ability to visibly survey property areas clearly Ability to view a digital computer/tablet screen Ability to work outside seasonally in various weather for up to 8 hours. Ability to communicate and exchange information effectively, often in a public/group setting Ability to read, write, speak, and understand English Ability to complete a satisfactory background check Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner Ability to work flexible hours based on business needs including midweek and weekend days Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Perform other reasonable job duties as requested by Supervisors. TECHNOLOGY AND EQUIPMENT USED: Microsoft Office, including Outlook, Word, and Excel programs. Computer and Printer Point of Sale Software / Credit Card Processor Time Keeping & Payroll Software Multi-line Phone System Scheduling Software Basic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket) CO2 Soda Fountain System Refrigeration/Freezer Systems Keg storage Systems WORKING ENVIRONMENT: Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas. Some seasonal exterior work with exposure to extreme temperatures and weather conditions. Group and solo work. Exposure to various hazardous chemicals, to be used only as instructed. KEY SKILLS & EXPERIENCE REQUIRED: 2+ years professional restaurant leadership experience 1+ year banquet/events, catering, or sales experience, preferably in a high-end environment High School diploma/GED Able to complete a satisfactory background check Available and willing to work flexible hours based on business needs including weekdays and weekends. Demonstrates strong communication, organizational, and problem-solving skills. Expresses sincere enthusiasm for the role and passion for event planning Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality. This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor. EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace. Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Requirements

2+ years professional restaurant leadership experience
1+ year banquet/events, catering, or sales experience, preferably in a high-end environment
High School diploma/GED
Able to complete a satisfactory background check
Available and willing to work flexible hours based on business needs including weekdays and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for event planning
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Responsibilities

Lead coordinator for all event logistics with full responsibility for the proper preparation and execution of events.
Consult with Sales Directors on properties options related to the needs of the groups during the sales and detailing process (load-in scheduling, available property merch for welcome bags and pricing, available activities & pricing, food service options and pricing, floor layouts, event & meeting logistics, etc.).
Participate in planning of and preparation for in-house events and promotional groups initiated by Marketing & PR teams.
Create BEO & Banquet Checks as needed.
Lead wedding tastings as scheduled by Sales Directors (at least 2-months prior to event).
Schedule and lead BEO meetings 10 days prior to group arrival (standing Wednesday meetings).
Following BEO meeting, take on direct communication directly with group contacts to confirm details, make and last minute changes, and prepare property staff.
Manage Event Rentals and supply orders as needed by properties, including relaying invoices to Accounting.
Create internal service timeline, floor plan, and service materials for event catering team.
Manage/Confirm supply ordering.
Order corporate group snacks/beverages, confirm bar ordering as needed with Senior F&B Manager.
Ensure proper inventory management is in place with ordering of special products, receiving, product storage, and overall organization of in-house inventory.
Maintain/update event operation SOPs.
Coordinate and supervise pre-event set-up as needed with property teams (i.e. Maintenance).
Consult with Sales/Event Management on any contract, room list, or billing questions that arise while group is on-site.
Post all group charges in CiTY within 48hrs of event ending and finalize group billing with Director of Events.
Supervise load-in, rental deliveries, securing of liquor deliveries, and vendor arrivals.
Act as point of contact for vendors and group/primary during events/meetings.
Direct Event set-up.
Ensure proper floor plan, set up AV needs, quality presentation of catering items, and overall décor.
Manage ambiance of event by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, etc.).
Lead pre-event stand up meetings with proactive communication to staff.
Identify service plans, VIPs, timeline, and assign event preparation tasks to event staff.
Expedite catering service during event and supervise team execution.
Manage all in-house cash revenue and proper cash handling procedures.
Make cash drops as directed by accounting.
Coordinate workflow to ensure a smooth-running operation.
Record any in-service changes to BEO for proper billing purposes.
Supervise event breakdown and close venue at end of event.
Report and post final event billing to Director of Events.
Assist team members as needed to promote a positive teamwork environment.
All leaders are expected to perform any duty of their own employees.
Leaders should be present on the floor and assisting their teams in all operational needs at peak service times.
Practice conscious knowledge of food allergies and safety in preparation.
Attend all scheduled meetings and training sessions.
Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
Work effectively with other personnel in a positive, professional manner.
Lead by example with professionalism and high standards of guest services and quality of work.
Work professionally with all third-party vendors and suppliers as a point of contact.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.
Communicate any elevated complaints that could not be resolved to the General Manager.
Communicate with other managers and staff in a positive, efficient, and friendly manner.
Flexibility to step into whatever role is needed to deliver exceptional service.
This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
Demonstrate a team-focused attitude and encourage collaboration.
Motivate and lead the team to accomplish tasks effectively.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Attend meetings and training sessions as required.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Perform other reasonable job duties as requested by Supervisors.