Banquet Manager - Villa Resort

Kiawah Resort • Kiawah Island, SC

3d • Onsite

About The Position

Position Summary: The Resort Banquet Manager is responsible for the direction of the entire Resort Banquet operation, including Captains, Servers, and the set-up department in the day-to-day operations of a full service, luxury resort Banquet department. This position reports to the Director of Banquet Operations at the Villa Resort. Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process. Qualifications: High School Diploma, or equivalent GED, is required; an Associate’s degree, or equivalent experience in a management role, is strongly preferred. Minimum 21 years of age required to be able to mix and serve alcohol. Minimum of one-year previous Banquet Serving and Captaining experience is required. Past Supervisory or Managerial experience, highly preferred. The ability to communicate in English with guests, coworkers, and management to their understanding, both verbally and written, is required. TIPS training highly preferred. Expectations & Responsibilities: Responsible for maintaining all quality standards for the department and will effectively lead banquet staff to ensure successful events. Responsible for anticipating and fulfilling the expectations of guests as outlined in banquet event orders (BEOs). Responsible for training banquet staff, as well as identifying and delegating responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved. Must be ready to assist at any time and be able to work cohesively with the team to ensure optimum and exceptional service levels for all guests. Must be able to understand and execute all BEOs to the guest(s) / client(s) satisfaction. Liaise with clients, Catering and Convention Services, as well as the Banquet team to ensure all expectations are met and exceeded. Be knowledgeable of daily events and activities within the hotel and resort. Be responsible for maintaining a clean and safe working environment at all times. Responsible for the overall financial performance of the department; execute and track financial transactions as directed by the Director of Banquets and Director of Food & Beverage. Be a problem-solver with a strong work ethic and leadership skills who can multi-task. Manage operations with passion, integrity, and knowledge while promoting the culture and values of the resort. Responsible for assisting with scheduling and payroll, as well as implementing new company policies and procedures by developing plans, standard operating procedures and teaching staff. Provide coaching and feedback to staff to identify employee weaknesses and assess performance on an ongoing basis, and retrain as necessary. Create a memorable and positive guest experience by delivering a high level of service, and ensuring all staff engage guests to understand their needs and exceed expectations. Complete all required training in all areas of the department to ensure proficiency and ability to direct staff by training and coaching on guest service principles and practices. Be proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc). Must be able to give direction and delegate responsibilities, as well as work in a fast-paced environment while remaining calm and professional at all times. Must work both independently and in a team environment, and be able to handle confidential information. Uphold the core values and policies and procedures of the resort. All other duties, as assigned.

Requirements

• High School Diploma, or equivalent GED, is required
• Minimum 21 years of age required to be able to mix and serve alcohol.
• Minimum of one-year previous Banquet Serving and Captaining experience is required.
• The ability to communicate in English with guests, coworkers, and management to their understanding, both verbally and written, is required.
• Must be able to lift and carry up to 20 pounds across short-medium distances.
• Must have the ability to lift and carry ovals / trays.
• Must be able to stand, reach, bend, stoop and lift throughout the entirety of the shift.
• Must be able to work on site due to daily and physical needs of the job requirements.

Nice To Haves

• Associate’s degree, or equivalent experience in a management role, is strongly preferred.
• Past Supervisory or Managerial experience, highly preferred.
• TIPS training highly preferred.

Responsibilities

• Maintaining all quality standards for the department and will effectively lead banquet staff to ensure successful events.
• Anticipating and fulfilling the expectations of guests as outlined in banquet event orders (BEOs).
• Training banquet staff, as well as identifying and delegating responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• Assist at any time and be able to work cohesively with the team to ensure optimum and exceptional service levels for all guests.
• Understand and execute all BEOs to the guest(s) / client(s) satisfaction.
• Liaise with clients, Catering and Convention Services, as well as the Banquet team to ensure all expectations are met and exceeded.
• Be knowledgeable of daily events and activities within the hotel and resort.
• Maintaining a clean and safe working environment at all times.
• Responsible for the overall financial performance of the department; execute and track financial transactions as directed by the Director of Banquets and Director of Food & Beverage.
• Be a problem-solver with a strong work ethic and leadership skills who can multi-task.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the resort.
• Assisting with scheduling and payroll, as well as implementing new company policies and procedures by developing plans, standard operating procedures and teaching staff.
• Provide coaching and feedback to staff to identify employee weaknesses and assess performance on an ongoing basis, and retrain as necessary.
• Create a memorable and positive guest experience by delivering a high level of service, and ensuring all staff engage guests to understand their needs and exceed expectations.
• Complete all required training in all areas of the department to ensure proficiency and ability to direct staff by training and coaching on guest service principles and practices.
• Be proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc).
• Give direction and delegate responsibilities, as well as work in a fast-paced environment while remaining calm and professional at all times.
• Work both independently and in a team environment, and be able to handle confidential information.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED