Banquet Lead - Makefield Highlands Golf Club

The Sports Facilities Companies•Yardley, PA

16d

About The Position

The Banquet Lead provides efficient service to our guests with superior professionalism and courtesy. Assists the department manager with training development, event execution and implementing Guest 1st service standards.

Requirements

5+ years of hospitality/bar management experience; high volume environment experience preferred
3+ years bartending, and bartending training experience is preferred
The ability to manage in a fast-paced, diverse environment with a focus on client and customer services is essential
Knowledge of and experience with planning and executing events is required
Candidate must be willing to nights, weekends and holidays as necessary
ServeSafe Alcohol certification is preferred
Must be able to lift 30 pounds
May be required to sit or stand for extended periods of time whether indoors or outdoors
Facility has intermittent noise
Will be required to operate a computer

Responsibilities

Directly aligns with the Company Mission Statement and Core Values
Supervise all aspects of banquet services
Work in a proactive manner with strong attention to detail
Work in a partnership with supporting departments such as Events & Entertainment, Operations and Concessions
Embrace and contribute to a culture of safety and compliance
Supervise the banquet service of food and beverage in accordance with contractual agreements
Direct and inspect the proper set-up, break-down, and cleaning at all banquet/bar functions including all equipment and supplies
Working in conjunction with bartenders to set up and breakdown all bars prior to and following events
Maintain and control inventory for bar supplies (liquor, mixers, fruit, equipment, etc.) to reduce waste.
Attend pre-event meetings with Banquet & Bartending teams with F&B Manager
Greet and proactively anticipate guest needs and resolve complaints and requests in a timely and efficient manner
Maintain constant communication with the Event Coordinator, Food & Beverage Leadership, and other applicable Team Members to address all changes in the event
Monitor quality and service standards for Banquet and Bartending Teams
Implement systems to maximize sales and revenue in conjunction with Manager
Effectively manage the cash handling process for Bartenders during events
Record and report alcohol inventory monthly and/or as-needed; assist with event settlement execution based on alcohol inventory and sales
Remain current with all relevant legislation regarding service of alcohol and licensing requirements
Assist with the billing for each banquet function and ensure that all checks are signed, and payments are processed in accordance with the signed contract
Additional duties as assigned by management