Banquet Lead Houseman - Part Time

Sonesta Hotels • Lihue, HI

93d • $29 - $32

About The Position

A Banquet Lead Houseman oversees the set up, breakdown and cleanliness of the banquet areas, leading and training the banquet houseman, managing inventory and equipment and ensuring all events meet service and safety standards.

Requirements

• Basic reading, writing, and mathematical skills.
• Communication skills.
• General knowledge of banquet operations preferred.
• Strong leadership skills and ability to motivate and develop a team.
• An ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Demonstrated ability to prioritize guest satisfaction, operational efficiency, and expense control.
• Excellent organizational skills and attention to detail.
• Strong attention to detail and ability to work under pressure while multitasking.
• Knowledgeable about basic functions of Windows OS, MS Office, and POS.
• Self-driven and able to work independently.
• Must be at least 21 years of age to serve alcohol.
• Safe Server Alcohol & Food Handlers certification required.
• Ability to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles.

Nice To Haves

• Experience in a hotel or a hospitality-related field preferred.
• Relevant experience in restaurant or hotel food preparation preferred.

Responsibilities

• Review assignment sheets with the Banquet Houseman, update completed assignments.
• Maintain complete knowledge of the daily scheduled group functions, times and locations, amount of people, location of all hotel function space and names of all rooms, and styles of meeting and banquet room settings.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flip charts, easels, blackboard, and other equipment as specified by group requirements and in accordance with departmental standards.
• Coordinate with the Event Manager and/or Sales team on the setting up of table, linen, skirting, tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.
• Assist with the setup of routine audio/visual equipment, such as LCD projectors and screens.
• Breakdown function areas as scheduled in accordance with departmental procedures.
• Follow floor plans and details to ensure proper set up of event spaces are done correctly.
• Maintain inventory of banquet equipment and ensure proper storage and origination in the department.
• Mentor and train banquet houseman on proper set up, safety protocols, and customer service standards.
• Communicate with guests and other departments to ensure needs are met and provide assistance when needed.
• Ensure and maintain all banquet areas, including hallways, storage areas, and service areas are thoroughly clean, organized and presentable.
• Transport dirty linen to appropriate cleaning areas and restock clean linens.
• Refresh rooms during breaks (replenish supplies, water pitchers, etc.).
• Pick up and deliver boxes and materials (flip charts, easels, blackboards, etc. for functions).
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
• Ability to work cohesively with co-workers as part of a team to reach common goals.
• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
• Understanding Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED