Banquet Houseperson/Set-Up (Full-Time/Flexible)

AccorHotel • Philadelphia, PA

89d

About The Position

We are seeking a hard working, service minded individual to join our luxury Banquet team as a Banquet Houseperson /Set-Up. This unique role wears many hats while giving the highest level of service. Set up meeting rooms according to banquet event order forms and documents to ensure set up meets and exceeds guest expectations. Lift, move and set-up bulky materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment. Break down meeting rooms and return banquet items to storage in a neat and organized fashion. Maintain established cleaning schedule of all meeting rooms ensuring rooms are presentable at all times. Interact with guests and respond to requests and needs to include, service changes in room set up and assist with information requests regarding other areas of the hotel. Handle guest complaints and communicate with manager to ensure Service recovery happens where possible in a timely fashion. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by Banquet & Sales management.

Requirements

• Previous banquet set up or hotel customer service experience preferably in a luxury hotel setting.
• A positive, can-do attitude and an ability to multi-task in a fast paced environment.
• Thorough understanding of the Hotel Banquet operation or food and beverage department.
• Strong ability to professionally engage with guests and colleagues.
• Ability to safely lift up to 50 pounds.
• High School diploma or equivalent preferred.

Nice To Haves

• A desire to learn and grow in a professional, fun and chic environment.

Responsibilities

• Set up meeting rooms according to banquet event order forms and documents.
• Lift, move and set-up bulky materials such as staging, tables, chairs, dance floors, etc.
• Break down meeting rooms and return banquet items to storage in a neat and organized fashion.
• Maintain established cleaning schedule of all meeting rooms.
• Interact with guests and respond to requests and needs.
• Handle guest complaints and communicate with manager for service recovery.
• Practice safe work habits and follow MSDS and OSHA standards.
• Perform other duties as requested by Banquet & Sales management.

What This Job Offers

• Education Level: High school or GED