Banquet House Attendant ("Asistente de Banquetes)

Azul Hospitality•Detroit, MI

5d•Onsite

About The Position

POSITION PURPOSE To set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel. Perform other related duties, including organization, general cleaning, and inventory. ESSENTIAL RESPONSIBILITIES Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain. Vacuums floors, cleans walls, and windows/mirrors. Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc. are required. Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary. Straightens all chairs. Replenishes water as specified or requested. Clears tables, trays and returns all equipment to respective areas. Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed. Upon customer request, locates and delivers convention material to designated location. Ensures service corridor safety by transporting all equipment in the proper manner. Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed. Responsible for the proper handling of all supplies and equipment. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Knowledge of table and bar service.
Knowledge of appropriate table settings and service ware.
High school or equivalent education required.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.

Nice To Haves

Hotel/resort banquet experience preferred.

Responsibilities

Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.
Vacuums floors, cleans walls, and windows/mirrors.
Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc. are required.
Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary.
Straightens all chairs.
Replenishes water as specified or requested.
Clears tables, trays and returns all equipment to respective areas.
Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.
Upon customer request, locates and delivers convention material to designated location.
Ensures service corridor safety by transporting all equipment in the proper manner.
Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.
Responsible for the proper handling of all supplies and equipment.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.