Banquet/Events Shift Lead, Tipped - Big Sur

Guest Services, Inc. • Big Sur, CA

13d • $18 • Onsite

About The Position

The Banquet/Events Shift Lead assists the Manager in all aspects of event operations and event management, including ensuring events are staffed, all decor and equipment is set up, and leading banquet/event servers throughout the event duration. In addition, the Banquet/Event Shift Lead assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Requirements

• High School Diploma or GED preferred.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Nice To Haves

• Bachelor’s or Business Degree preferred.
• Food Safety Certified a plus.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of event area, alcohol service, and/or food stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food handling, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees