BANQUET EVENT CONCIERGE (FULL TIME)

Compass Group USA Inc•New York, NY

58d•$32 - $35•Onsite

About The Position

We are hiring immediately for a full time BANQUET EVENT CONCIERGE position. Location: NYMM F&B Catering - 1535 Broadway, New York, NY 10036 Note: online applications accepted only. Schedule: Full time schedule. Monday - Sunday, hours may vary. More details upon interview. Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Requirements

Event management experience, hotel experience, and supervisor experience required.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Responsibilities

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Report back to Manager on Duty (MOD) any relevant changes to timeline, guest count, special needs.
Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Balances and drops receipts according to accounting specifications.
Provides guests with information about the facility, services, and amenities.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields and resolves guest complaints or escalate for resolution to appropriate department.
Assists guests in emergency situations.
Maintains adequate supplies and functional equipment at the Front Desk.
Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
Perform other duties as assigned.