Banquet Concierge

PCH Hotels & Resorts • Montgomery, AL

271d

About The Position

As a member of our hospitality team, the primary role of an Event Banquet Concierge is to provide exceptional customer service by promptly addressing customer needs, anticipating potential problems, and resolving them efficiently. This role will collaborate and coordinate with other departments and associates to ensure all event specifications are met by familiarizing with each group and their details and assisting the Director of Event Operations and Event Services Manager with any last-minute changes or requests. A crucial part of this role is to maintain constant communication with relevant managers, organize and review the day's events based on the Banquet Event Order and discuss event times, locations, guarantees, and other relevant details with the guests to ensure a smooth event.

Responsibilities

• Provide exceptional customer service by addressing customer needs promptly.
• Anticipate potential problems and resolve them efficiently.
• Collaborate and coordinate with other departments and associates.
• Familiarize with each group and their event details.
• Assist the Director of Event Operations and Event Services Manager with last-minute changes or requests.
• Maintain constant communication with relevant managers.
• Organize and review the day's events based on the Banquet Event Order.
• Discuss event times, locations, guarantees, and other relevant details with guests.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation