Banquet Captain

Sodexo S A • North Charleston, SC

131d

About The Position

The Banquet Captain plays a supervisory role by directing Banquet Servers in ensuring a pleasant experience for Sodexo Live! guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service. This position will typically work within a Convention Center or other events venue environment and will occasionally work at off-site locations. They may oversee the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d'oeuvres, buffets or highly coordinated multi-course meals in which each guest is served at the same time. The Banquet Captain will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the Banquets team provides exceptional customer service while maintaining Sodexo Live!'s standards for safety, cleanliness, sanitation.

Requirements

• Ability to supervise and direct a team of servers.
• Strong customer service skills and attention to detail.
• Experience in food and beverage service, preferably in a banquet setting.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Direct Banquet Servers to ensure a pleasant experience for guests.
• Oversee the service team for various sizes of events, from small to large groups.
• Participate in the preparation, set-up, service, break-down, and cleanup of catered functions.
• Support overall profitability and guest satisfaction.
• Ensure that servers follow all Sodexo Live! uniform and grooming standards.
• Provide instruction during pre-shift meetings and ensure understanding of event flow, needs, and assignments.
• Ensure compliance with time and attendance procedures and meal breaks.
• Focus on customer service and attention to detail in all tasks.
• Foster positive team relations with front and back of house and management.
• Greet each guest courteously and professionally; demonstrate guest service standards.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees