Banquet Captain

IHG Career

79d • $6 - $6

About The Position

The position involves setting up, serving, and breaking down banquet functions. Responsibilities include assigning work and monitoring the performance of scheduled banquet staff, providing training and corrective instructions, and alerting management of potentially serious issues. The role requires close collaboration with kitchen staff to communicate the speed of service, client numbers, and special requests. Greeting guests upon arrival and responding to guest requests and/or complaints in a prompt and professional manner is essential. The position may also involve reviewing guest checks with clients after functions and obtaining signatures. Participation in pre-function meetings and reviewing all information pertinent to service and setup of groups is required. Inspecting scheduled function areas/rooms, table setups, buffet tables, receptions, and coffee breaks for cleanliness, attractiveness, and proper layout is also part of the job. Following procedures to ensure the security and proper storage of banquet inventory and equipment, as well as minimizing misuse and breakage of supplies, is crucial. Additional duties may include handling incoming/outgoing boxes and exhibit materials.

Requirements

• Basic reading, writing, and math skills.
• One year experience in banquet service or set-up.
• Ability to handle, carry, or lift items weighing up to 75 pounds.
• Ability to move about the function areas.
• Ability to bend, stoop, and kneel.
• Communication skills for interacting with guests and leading others.
• Reading and writing abilities for banquet event orders and guest checks.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Basic math skills for proper set-up of function space and communication of guest checks.

Nice To Haves

• Experience in a similar role in the hospitality industry.

Responsibilities

• Set up, serve and/or break down of banquet functions.
• Assign work and monitor the performance of scheduled banquet staff.
• Provide training and corrective instructions.
• Alert management of potentially serious issues.
• Work closely with kitchen staff to communicate speed of service, client numbers, and special requests.
• Greet guests upon arrival.
• Respond to guest requests and/or complaints in a prompt and professional manner.
• Review guest check with client after function and obtain signature.
• Participate in pre-function meetings and review all information pertinent to service and set up of group.
• Inspect scheduled function areas/rooms, table set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
• Follow procedures to ensure the security and proper storage of banquet inventory and equipment.
• Check storage areas for proper supplies, organization, and cleanliness.
• Minimize misuse and breakage of china, glassware, linen, and supplies.
• Handle incoming/outgoing boxes and exhibit materials.
• Perform other duties as assigned.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401k
• Other benefits to eligible employees

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees