Banquet Captain - On Call

Lodging and Leisure Investments•Gulfport, MS

About The Position

The On-Call Banquet Captain is responsible for leading banquet service staff during events to ensure seamless execution, exceptional guest service, and adherence to service and safety standards. This role acts as the primary point of contact on the floor, coordinating with the Banquet Manager, Culinary team, and Event Coordinator to deliver high-quality events ranging from weddings and corporate meetings to social functions.

Requirements

Minimum 1–2 years of banquet, catering, or hospitality leadership experience preferred
Strong leadership, communication, and problem-solving skills
Ability to manage teams in a fast-paced, high-pressure environment
Knowledge of banquet service styles, food & beverage standards, and event flow
Professional appearance and customer-focused attitude
Ability to stand, walk, lift (up to 50 lbs), and work extended hours as required
Flexible availability, including evenings, weekends, and holidays

Responsibilities

Lead, supervise, and support banquet servers and support staff during assigned events
Conduct pre-event briefings to review event details, timelines, service standards, and safety expectations
Ensure proper room setup, table settings, décor placement, and equipment readiness per event orders
Oversee food and beverage service, ensuring accuracy, presentation, and timing
Act as on-site liaison between guests, clients, kitchen staff, and management
Monitor service flow and make real-time adjustments to maintain guest satisfaction
Address guest concerns or service issues promptly and professionally
Enforce company policies, service standards, and health & safety regulations
Assist with event breakdown, cleanup, and post-event reset
Complete post-event reports and provide feedback to management as requested