Banquet Captain

Great Wolf Lodge•Concord, NC

About The Position

At Great Wolf, the Banquet Captain is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Requirements

Previous experience as a server
Must be flexible regarding scheduling based on business demands
Successful completion of criminal background check and drug screen
Able to lift up to 30 lbs.
Able to bend, stretch, and twist
Able to stand for long periods of time

Nice To Haves

Previous Banquet experience
Prior Banquet Captain Experience
Strong leadership skills and proven teamwork
Projects professional image that inspires trust and confidence
Enthusiastic and positive energy

Responsibilities

Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
Possess a deep understanding of each event and function as the point of contact for that detail
Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
Assign service stations to banquet servers, anticipating good, balanced working teams
Ensure all assigned side-work and pre-work needed for future events is completed before leaving
Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate