Banquet Captain - Philadelphia

Live! Casino and Hotel Philadelphia • Philadelphia, PA

1d • Onsite

About The Position

This lead role is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the operations continuing effort to deliver outstanding guest service and financial profitability. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel.

Requirements

• Customer service experience dealing directly with customers.
• POS (point of sales) Software experience.
• Upbeat, outgoing and positive attitude.
• Flexible schedule.
• Ability to:
• Speak with others using clear, fluent English and professional language.
• Answer telephones using appropriate etiquette.
• Read and comprehend basic instructions.
• Perform assigned duties under frequent time pressure in an interruptive environment.
• Good communication skills.
• Proficient in Micros, XLS, and Microsoft Word.
• Experience working in a team environment.
• Education: A high school diploma or equivalent GED is required.
• Experience: Supervisory/lead experience in F&B preferred.
• Two years of banquet service experience.
• Alcohol Beverage Control card and any applicable health certificates
• Must be able to comply with all Pennsylvania state gaming regulations, which may include obtaining a license.

Nice To Haves

• Experience: Supervisory/lead experience in F&B preferred.

Responsibilities

• Assist the Banquet Manager with scheduling, reporting, training and performance management.
• Guide the Banquet servers in set up of tables and place settings.
• Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Assist in the service oversight catered functions, in house and off site.
• Responsible for making the function space visually appealing and presenting the menu offering for the event.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
• Provide excellent customer service and ensure customer needs are met.
• Provide unique and creative ideas to enhance meetings & group experience.
• Be familiar with all current and upcoming event details.
• Should be able to work under pressure and also work in long or break shifts.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED