Banquet Captain | Full-Time | St. Charles Convention Center
About The Position
The Banquet Captain is r esponsible for overseeing the successful execution of banquet events, including meetings, conventions, weddings, and other special functions as well as supervision of retail concessions outlets and bar service. This hands-on supervisory role ensures that all aspects of service meet or exceed guest expectations by coordinating setup, service, and breakdown while leading a team of servers and support staff. This role pays an hourly rate of $21.00-$25.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025.
Requirements
- High school diploma or GED required; hospitality or culinary degree a plus.
- 2+ years of banquet, catering, or hospitality experience, with at least 1 year in a supervisory or team lead role.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational and time management abilities.
- Proficient in reading and interpreting event reports and diagrams.
- Ability to work under pressure and adapt in a fast-paced environment.
- TIPS or ServSafe certification preferred.
- Ability to lift up to 50 lbs and stand/walk for extended periods.
- English proficiency required, bilingual (English/Spanish) preferred.
- Flexible schedule including early mornings, late nights, weekends, and holidays depending on event needs.
Responsibilities
- Supervise and coordinate all service staff before, during, and after events.
- Serve as the primary point of contact for event organizers and clients during functions.
- Ensure accurate setup, service and breakdown of banquet rooms, buffets and break stations per event specifications (e.g., floor plans, timelines, and menus).
- Conduct pre-shift meetings to communicate event details and assignments to team members.
- Maintain high standards of food and beverage service and hospitality.
- Monitor the timing and flow of service; troubleshoot issues as they arise.
- Train, coach, and mentor banquet staff; lead by example with professionalism and enthusiasm.
- Collaborate with culinary, sales, and AV teams to ensure seamless event execution.
- Ensure cleanliness, organization, and safety of all banquet areas.
- Complete post-event reports and provide feedback to management.
- Enforce compliance with health, safety, and sanitation standards.
- Assist with inventory, equipment maintenance, and requisitioning supplies as needed.
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan
- 401(k) matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
