Banquet Captain at The Renaissance Pittsburgh Hotel

Sage Hospitality•Pittsburgh, PA

1d•Onsite

About The Position

When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Enliven your senses by joining forces with this top-notch team. Take pride in providing fresh, local ingredients and inspired menu choices to our local and travelling guests in our Braddock’s Rebellion Restaurant, StreetSide bar, Event Space and In-Room Dining. There are many moving pieces to the operation. With a passion for food, interaction and teamwork you could be the perfect fit. It is an exciting time for the hotel as we are undergoing a significant refresh. The Banquet Captain is responsible for setting up, maintaining, and breaking down buffets for breakfast, lunch, and/or dinner in a safe, accident-free manner, and assisting guests as needed to ensure all foods are properly served.

Requirements

High school education or equivalent.
One to two years in a related position with this company or other organization(s).
Basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Ability to lift trays, dish racks, glass racks, etc. 20 -40 lbs.
Ability to push carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
Ability to carry trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Ability to bend to lower level cabinets and lift trays.
Ability to maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Ability to climb approximately 12 steps 20% of 8 hours.
Moderate comprehension and literacy to read use records and all special requests.
Ability to perform multiple tasks at one time.
Ability to follow verbal and written instruction.
Ability to communicate.
Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Responsibilities

Read BEO and know how to complete a set-up.
Set tables in assigned area correctly and uniformly.
Keep station neat and clean while servicing guest per established policies and procedures.
Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
Use proper in-room clearing and tray jacks.
Break down buffets or other special food service tables and equipment.
Assist in setting up/breaking down buffet or other special food service tables and equipment.
Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
Keep kitchen area & all storage areas clean according to policies set forth by management.
Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director.
Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.
Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage.
Perform sidework duties as needed.