Banquet Captain

Bass Pro Shops • Springfield, MO

1d

About The Position

The Banquet Captain ensures proper event set up, associate supervision and execution of service through effective associate communication achieving guest satisfaction. ESSENTIAL FUNCTIONS: Thorough understanding of all position responsibilities. Assists with on-boarding, staff orientation, handbook training, and service training. Previews daily banquet event orders. Assigns side work duties and server floor chart. Plans the serving details and orchestrates its completion in a timely manner. Supervises leads, servers, bartenders, food runners, and house persons, checking accuracy and adherence to brand standards. Actively participates in the setup, service and break down of functions. Ensures proper daily, weekly and end of month accounting procedures are met. Opens and closes the conference center as needed. Understands security, safety, emergency and energy conservation procedures. Inspects each function prior to the event, ensuring guest requests are fulfilled and service standards are met. Conducts pre and post shift meetings. Completes daily paperwork duties to include banquet checks, sales summary, computer reports, closing reports, punch detail, overtime warnings, and captain reports. Meets with meeting planners prior to, during and at the conclusion of the event to discuss details, meeting last minute requests and gathering feedback. Supervises up to 30+ servers, house persons, lead/trainers and bartenders. ALL OTHER DUTIES AS ASSIGNED

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Missouri class E designated driver's license and a safe driving record is required
• Computer Skills – Proficient in Windows and Microsoft Office Applications
• The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction

Responsibilities

• Ensures proper event set up
• Associate supervision
• Execution of service through effective associate communication
• Assists with on-boarding, staff orientation, handbook training, and service training
• Previews daily banquet event orders
• Assigns side work duties and server floor chart
• Plans the serving details and orchestrates its completion in a timely manner
• Supervises leads, servers, bartenders, food runners, and house persons, checking accuracy and adherence to brand standards
• Actively participates in the setup, service and break down of functions
• Ensures proper daily, weekly and end of month accounting procedures are met
• Opens and closes the conference center as needed
• Understands security, safety, emergency and energy conservation procedures
• Inspects each function prior to the event, ensuring guest requests are fulfilled and service standards are met
• Conducts pre and post shift meetings
• Completes daily paperwork duties to include banquet checks, sales summary, computer reports, closing reports, punch detail, overtime warnings, and captain reports
• Meets with meeting planners prior to, during and at the conclusion of the event to discuss details, meeting last minute requests and gathering feedback
• Supervises up to 30+ servers, house persons, lead/trainers and bartenders

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time