Banquet Captain

Pyramid Global Hospitality

12d•$10 - $10•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport. What you will have an opportunity to do: We are seeking a highly motivated Banquet Captain to join our team. This individual plays a key role in directing the setup and preparation of banquet spaces, executing food and beverage service, and overseeing the breakdown of events. Working closely with the F&B Manager, the Banquet Captain leads and supports banquet servers and house staff, ensuring seamless execution of all events. As a primary point of contact for banquet guests, this role serves as a professional representative of the property, delivering exceptional service and creating memorable guest experiences. The Banquet Captain is responsible for coordinating all aspects of room setup and food and beverage service, with a focus on enhancing guest satisfaction and supporting overall event success.

Requirements

High school diploma or equivalent required; degree in hospitality or a related field preferred
Minimum of 2–3 years of experience in banquet, catering, or food and beverage operations required
Previous leadership or supervisory experience in a banquet or high-volume event setting required
Proven ability to lead and motivate teams in a fast-paced, service-driven environment
Exceptional communication and interpersonal skills, with a strong guest service focus
Strong organizational skills with the ability to manage multiple priorities and event details simultaneously
Knowledge of food and beverage service standards, banquet operations, and event execution
Ability to anticipate guest needs and respond with professionalism and attention to detail
Familiarity with food safety, sanitation, and workplace safety standards
Ability to stand and remain active for extended periods and lift moderate weights as needed
Flexible availability, including evenings, weekends, and holidays

Responsibilities

Oversee and assist with setup of banquet functions, including table arrangements, linens, place settings, and décor, ensuring alignment with event specifications
Coordinate and lead service during events, ensuring seamless execution and adherence to service standards
Supervise banquet staff, providing direction and support throughout all phases of service
Ensure all food and beverage items are presented and served according to quality and presentation standards
Conduct final quality checks prior to service to ensure accuracy and readiness
Anticipate guest needs, respond promptly to requests, and resolve concerns with professionalism
Maintain a strong presence on the floor, monitoring guest satisfaction and service flow
Communicate effectively with culinary and event teams to ensure timely and accurate service
Oversee and assist with the breakdown of events, ensuring proper clearing, cleaning, and storage of equipment and materials
Ensure banquet spaces, back-of-house areas, and storage rooms are clean, organized, and well-maintained
Support the setup and replenishment of meeting breaks, including coffee, beverages, and light refreshments
Ensure team members follow proper food handling, safety, and sanitation standards
Train and mentor banquet staff to uphold service excellence and brand standards
Assist with special requests and accommodate dietary restrictions with attention to detail
Maintain awareness of safety and security concerns and address issues promptly
Provide guests with accurate information about the property and offer a warm, professional welcome and departure experience
Collaborate with other departments to support overall hotel operations and guest satisfaction