Banquet Captain (PM Shift)

Sonesta Hotels•Hilton Head Island, SC

About The Position

Job Overview: Lead the set-up and break-down, and/or service and clean up, of banquet functions during assigned shift. Job Description Essential Duties & Responsibilities: Set up, serve and/or break down of banquet functions. Assign work and monitor the performance of scheduled banquet staff. Provide training and corrective instructions. Alert management of potentially serious issues. Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests. Greet guests upon arrival. Respond to guest requests and/or complaints in a prompt and professional manner. May review guest check with client after function and obtain signature. Participate in pre-function meeting and review all information pertinent to service and set up of group. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. May handle incoming/outgoing boxes and exhibit materials. Perform other duties as assigned. Qualifications and Requirements: Basic reading, writing and math skills and one year experience in banquet service or set-up. Must speak fluent English. This job requires ability to perform the following: Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, bus tubs) Moving about the function areas Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests and leading others. Reading and writing abilities are utilized often with banquet event orders, guest checks, and giving and receiving instructions. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Basic math skills are utilized in the proper set-up of function space and/or communication of guest checks. May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Additional Job Information/Anticipated Pay Range All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Requirements

Basic reading, writing and math skills and one year experience in banquet service or set-up.
Must speak fluent English.
Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, bus tubs)
Moving about the function areas
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests and leading others.
Reading and writing abilities are utilized often with banquet event orders, guest checks, and giving and receiving instructions.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Basic math skills are utilized in the proper set-up of function space and/or communication of guest checks.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Set up, serve and/or break down of banquet functions.
Assign work and monitor the performance of scheduled banquet staff.
Provide training and corrective instructions.
Alert management of potentially serious issues.
Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests.
Greet guests upon arrival.
Respond to guest requests and/or complaints in a prompt and professional manner.
May review guest check with client after function and obtain signature.
Participate in pre-function meeting and review all information pertinent to service and set up of group.
Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.
May handle incoming/outgoing boxes and exhibit materials.
Perform other duties as assigned.