Banquet Captain

MPM Macon•Fayetteville, GA

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. What you have A high school diploma or equivalent is required; a hospitality or related degree is preferred. Two (2) years of banquet or food & beverage experience, with at least 1 year in a supervisory role. Experience in a luxury hotel or high-volume banquet setting is a plus. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to multitask and remain composed in a fast-paced environment. Knowledge of banquet service standards, setup styles, and food & beverage operations. Proficiency in reading and interpreting BEOs and event orders. Familiarity with Microsoft Office, POS systems, and banquet software is a plus. What you’ll do Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs). Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications. Coordinate with culinary and beverage teams to ensure timely food and drink service. Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations. Conduct pre-shift meetings to review event details, assignments, and service standards. Train and mentor staff to uphold high levels of hospitality and professionalism. Address any performance or guest service issues promptly and professionally. Serve as the primary point of contact for event hosts, ensuring their needs and requests are met. Maintain a strong floor presence during events to oversee service and assist as needed. Handle guest inquiries, special requests, or concerns with professionalism and efficiency. Ensure all guests receive prompt and courteous service throughout the event. Review BEOs to confirm event details and communicate updates to the team. Maintain inventory of banquet supplies and request replenishments as needed. Assist in scheduling and assigning shifts for banquet staff. Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution. Assist with other related tasks as reasonably assigned by management. Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift and pull 50 lbs. Ability to communicate clearly Capability to manage physically demanding tasks during event setups and breakdowns. Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress toward deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

A high school diploma or equivalent is required
Two (2) years of banquet or food & beverage experience, with at least 1 year in a supervisory role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to multitask and remain composed in a fast-paced environment.
Knowledge of banquet service standards, setup styles, and food & beverage operations.
Proficiency in reading and interpreting BEOs and event orders.

Nice To Haves

A hospitality or related degree is preferred.
Experience in a luxury hotel or high-volume banquet setting is a plus.
Familiarity with Microsoft Office, POS systems, and banquet software is a plus.

Responsibilities

Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs).
Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications.
Coordinate with culinary and beverage teams to ensure timely food and drink service.
Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
Conduct pre-shift meetings to review event details, assignments, and service standards.
Train and mentor staff to uphold high levels of hospitality and professionalism.
Address any performance or guest service issues promptly and professionally.
Serve as the primary point of contact for event hosts, ensuring their needs and requests are met.
Maintain a strong floor presence during events to oversee service and assist as needed.
Handle guest inquiries, special requests, or concerns with professionalism and efficiency.
Ensure all guests receive prompt and courteous service throughout the event.
Review BEOs to confirm event details and communicate updates to the team.
Maintain inventory of banquet supplies and request replenishments as needed.
Assist in scheduling and assigning shifts for banquet staff.
Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution.
Assist with other related tasks as reasonably assigned by management.