Banquet Captain

SRP • Tempe, AZ

5d • Hybrid

About The Position

This position is responsible for ensuring that his or her assigned events and activities are organized and executed providing a high-quality catering service for banquets, receptions and events to achieve customer satisfaction and retention. Responsible for directing staff, overseeing operations, and acting as liaisons between customers, catering team and other departments. Must be able to work all closing shifts that include food or bar and other shifts as needed.

Requirements

• A high school diploma and minimum of 3 years’ experience in a banquet-related position
• Have a valid Maricopa County Food Handlers certification and an Arizona approved Title 4 Basic and Management certification or able to receive it within 7 days of being hired.
• Adhere to set timelines and communicate any changes to the Event Coordinator, kitchen staff, and service staff.
• Examine quality of food prior to distributing to event guests.
• Ability to assist bartender needs as needed.
• Ensure proper delivery and bussing of food and beverages items in a timely manner.
• Ability to provide quick decision making.
• Communicate with management in a timely manner regarding any event concerns that require additional guidance.
• Ensure proper guests’ departure.
• Ensure proper post-event breakdown and clean-up in a timely manner.
• Provide post event wrap up notes to event coordinator and Supervisor.
• At least 6 months of server experience
• Food Handler and Alcohol Server Certifications as required by State and City.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• You are comfortable working in both indoor and occasional outdoor environments.
• Must be able to show initiative, including anticipating guest or operational needs.
• A high school diploma, GED, or equivalent is required.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function and be able to give accurate descriptions.
• Served guests according to PERA’s standards in a friendly, courteous, and professional manner.
• Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
• Maintain the banquet prep area in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
• Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
• Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Perform other duties as requested by management.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED