Banquet Captain

EOS•Hilton Head Island, SC

18h

About The Position

Job Summary Lead and educate banquet team on BEO, service for the event, and guest expectations. Act as point of contact for the event, especially after Sales contact departure. Liaison with Sales team to ensure guest satisfaction and smooth execution of in-house events. Communicate any BEO changes or add-ons to sales team. Greet guests as they enter the event. Take beverage orders, serve food as listed on BEO, and collect food orders if a la carte options. Perform bottle wine service if required. Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need. Follow all credit card processing and cash handing policies. Responsible for ensuring appropriate cash drops and charges are collected. Report before and after beverage consumption logs. Cleaning of workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization. Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc. Check function area bathrooms for stocked items, provide continuous touch-ups throughout the event. Break down and complete all post-event tasks such as cleaning coffee urns, wiping and sanitizing all surfaces, ensuring all used tableware is washed and polished, soiled linens collected, floors cleaned, candles and décor collected and stored, proper cleaning and storage of any food display items, etc. Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests. Professionally handle guest concerns and elevate to F&B Manager as needed. Demonstrate a team-focused attitude and encourage collaboration. Set up function areas according to standard based on banquet event order and floor plan Assign and complete all pre-service and post-service checklist tasks. Ensure all assignments are completed timely for guest arrival.

Requirements

2+ years professional serving experience in a events/banquet/catering setting
Natural leadership with strong communication skills and organizational skills
Able to complete a satisfactory background check
Available and willing to work flexible hours based on business needs including weekdays and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for food and beverage
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Must have simple knowledge bartending and serving
Ability to remain standing for up to 8 hours
Ability to walk the property and grounds frequently
Ability to move up and down stairs regularly
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
Ability to visibly survey property areas clearly
Ability to view a digital computer/tablet screen
Ability to work outside seasonally in various weather for up to 8 hours.
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Ability to complete a satisfactory background check
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
Ability to work flexible hours based on business needs including midweek and weekend days

Responsibilities

Lead and educate banquet team on BEO, service for the event, and guest expectations.
Act as point of contact for the event, especially after Sales contact departure.
Liaison with Sales team to ensure guest satisfaction and smooth execution of in-house events.
Communicate any BEO changes or add-ons to sales team.
Greet guests as they enter the event.
Take beverage orders, serve food as listed on BEO, and collect food orders if a la carte options.
Perform bottle wine service if required.
Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need.
Follow all credit card processing and cash handing policies.
Responsible for ensuring appropriate cash drops and charges are collected.
Report before and after beverage consumption logs.
Cleaning of workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.
Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
Check function area bathrooms for stocked items, provide continuous touch-ups throughout the event.
Break down and complete all post-event tasks such as cleaning coffee urns, wiping and sanitizing all surfaces, ensuring all used tableware is washed and polished, soiled linens collected, floors cleaned, candles and décor collected and stored, proper cleaning and storage of any food display items, etc.
Practice conscious knowledge of food allergies and safety in preparation.
Communicate allergy concerns to guests.
Professionally handle guest concerns and elevate to F&B Manager as needed.
Demonstrate a team-focused attitude and encourage collaboration.
Set up function areas according to standard based on banquet event order and floor plan
Assign and complete all pre-service and post-service checklist tasks.
Ensure all assignments are completed timely for guest arrival.