Banquet Captain

Omni Hotels & Resorts•Fort Lauderdale, FL

26d•Onsite

About The Position

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: The main objective of the Banquet Captain is to supervise the floor, make sure food is presented neatly, served on time and that all functions are coordinated properly.

Requirements

Must have a minimum of 3 years banquet serving experience. Those with previous banquet captain or other similar leadership experience are preferred.
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
Ability to teach employees importance of, and how to greet guests and courteously solve requests
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations and have previous cash handling experience
Must be familiar with BEO’s, Banquet Checks and Banquet Room Sets
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Must have experience in handling beverages.
Must be actively TABC Certified.
Ability to work flexible schedule to include weekends and holidays.
Must be able to carry a full banquet server tray on shoulder
Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Responsibilities

Responsible for controlling all aspects in the banquet function.
Review Banquets Events orders (BEOs) in detail and confirm set up with housemen supervisor
Conduct pre shift lineup with banquet servers: review menu, service style, wine pairing, and special guest request
Assign tables, stations and duties to each server
Supervise banquet servers throughout the event ensuring polished service and brand standards
Effectively supervise the Banquet staff during all food and beverage service.
Coordinating every aspect of the Banquet staff during all food and beverage service.
Assist the Banquet Manager in the complete operation of the Banquet Department.
Responsible for adhering to hotel policies and procedures.
Responsible for adhering to all liquor liability laws.
Must assist/conduct all designated staff/pre-function meetings.
Control Labor by monitoring staff productivity.
Monitor staff schedule for daily adequate staffing levels.
Maintain the cleanliness of the department (Service hallway, beverage machine, reach-in and walk-in coolers, all storage rooms, etc.)
Supervise breakdown, direct servers to clear stations, polish and reset equipment
Debrief team and provide coaching as needed
Complete a Captains Event report noting challenges, guest feedback, and service highlights