Banquet Captain (Courtyard by Marriott Parkside Town commons- Cary, NC)

WINWOOD HOSPITALITY GROUP•Cary, NC

6d•Onsite

About The Position

POSITION SUMMARY: Communicate service needs to chefs and stewards throughout functions. Total charges for group functions and prepare and present checks to group contacts for payment. Ensure banquet rooms and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. ADDITIONAL RESPONSIBILITIES Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard. Be aware of, act on and/or report any issue that affects the safety of guest or team member. Look for ways to continuously refine and improve our standards and ability as a team to exceed client expectations – our ability to successfully compete for business and build loyalty depends on this attribute. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

Requirements

High School diploma or general education degree (GED) is desired, but not essential.
Previous related experience – food service supervision, hospitality, banquet service - strongly preferred.
Work well with other team members and departments
Read & write English and perform mathematical computations such as adding, multiplying
Effectively communicate with hotel guests and clients, utilizing courtesy, tact and diplomacy; coordinate well with culinary, sales and other departments
Safely carry trays of food or beverages and transport carts or food cabinets
Ability to remain calm and organized in times of multiple demands
Give and follow directions accurately and efficiently
Requires bending or twisting
Requires walking and running
Requires repetitive movement
Requires standing
Requires using hands to handle, control, or feel objects, tools or controls

Responsibilities

Communicate service needs to chefs and stewards throughout functions.
Total charges for group functions and prepare and present checks to group contacts for payment.
Ensure banquet rooms and coffee breaks are ready for service.
Ensure proper centerpieces are displayed on every table.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Check in with guests to ensure satisfaction.
Set tables according to type of event and service standards.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to the manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support the team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit, or walk for an extended period of time
Perform other reasonable job duties as requested by Supervisors
Be aware of, act on and/or report any issue that affects the safety of guest or team member.
Look for ways to continuously refine and improve our standards and ability as a team to exceed client expectations