Banquet Captain

Caesars Entertainment•Reno, NV

13d•Onsite

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Oversee assigned Banquet functions in the absence of the Banquet Manager and assist with all service functions. HOW YOU WILL CREATE THE EXTRAORDINARY Schedule staff to ensure guest satisfaction Present a professional manner at all times Identify yourself to the host of the party and use the Guests name Checks with each table a minimum of 2 times during the service to ensure proper service and atmosphere for the guest Review weekly functions for employee scheduling and product ordering Responsible for ensuring all areas are clean after function Ensure all food and beverage items as well as dishware and equipment are in place for function in the prescribed time Supervise employees to include motivating, coaching, disciplining, and evaluating as appropriate Ensure compliance to all rules, regulations and procedures Document all incidents in detail Assign stations and record attendance Inspect staff as to uniforms, cleanliness, identification, etc. Ensure a safe working environment for employees Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Performs other job-related duties as assigned WHAT YOU WILL NEED Strong verbal and written communication skills 2-4 years as a Banquet Captain in a multiunit hotel or casino Gaming and/or hospitality experience a plus Understand and comply with all company and departmental rules and regulations, policies and procedures Skill in establishing and maintaining effective working relationships with staff and guests Ability to read, write and communicate verbally in English Ability to understand BEO’s and diagrams High school education or equivalent preferred ADDITIONAL REQUIREMENTS Work is performed in an area, which may be unusually hot, cold, noisy and smoky Work may be performed in small areas having a 2-½ ft. access and at a height of 4 ft. Constant contact with staff and guests Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps). Requires seldom sitting, bending and reaching in areas from floor level to 6 ft. high, crouching, balancing, pushing/pulling and lifting/carrying up to 50 lbs. or less, repetitive use of both hands with light and firm/strong grasping, finger dexterity, far visual acuity with depth perception, field of vision and absence of color blindness; frequent standing and walking. Requires normal sense of smell, taste, touch and sound Requires eye/hand coordination, the ability to perform simple tasks, analyze, supervise, instruct, work precisely, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making, simple reading, writing and math skills Requires the ability to distinguish letters and symbols Requires the use of office equipment such as computers, typewriters, telephones, beepers, radios, calculators and copiers GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS : Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Requirements

Strong verbal and written communication skills
2-4 years as a Banquet Captain in a multiunit hotel or casino
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read, write and communicate verbally in English
Ability to understand BEO’s and diagrams
High school education or equivalent preferred

Nice To Haves

Gaming and/or hospitality experience a plus

Responsibilities

Schedule staff to ensure guest satisfaction
Present a professional manner at all times
Identify yourself to the host of the party and use the Guests name
Checks with each table a minimum of 2 times during the service to ensure proper service and atmosphere for the guest
Review weekly functions for employee scheduling and product ordering
Responsible for ensuring all areas are clean after function
Ensure all food and beverage items as well as dishware and equipment are in place for function in the prescribed time
Supervise employees to include motivating, coaching, disciplining, and evaluating as appropriate
Ensure compliance to all rules, regulations and procedures
Document all incidents in detail
Assign stations and record attendance
Inspect staff as to uniforms, cleanliness, identification, etc.
Ensure a safe working environment for employees
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Performs other job-related duties as assigned