Banquet Captain

HM Alpha Hotels & Resorts•Charlotte, NC

20h

About The Position

The Banquet Captain is responsible for coordinating, supervising, and executing banquet and event service to ensure a seamless and memorable guest experience. This role requires strong leadership, attention to detail, and the ability to manage teams in a fast-paced environment while upholding service and brand standards. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE Review banquet event orders and requisition additional staff or resources as needed to ensure smooth operations. Direct staff in setting up banquet rooms, arranging tables, seating, and décor to meet event specifications. Create and implement structured service plans to ensure timely and professional execution of each course. Lead, train, and supervise wait staff and setup teams to maintain readiness and consistent service delivery. Greet guests warmly and provide attentive service, anticipating and fulfilling guest needs throughout the event. Monitor and ensure banquet checks are accurate, maintaining financial accountability and compliance with policies. Support daily banquet department operations and contribute actively to setup and service. Oversee proper handling, storage, and tracking of banquet equipment. Ensure compliance with safety, security, and emergency procedures, as well as sustainability and efficiency practices. Serve as acting Banquet Manager in their absence, overseeing operations and ensuring guest satisfaction. Other duties as assigned.

Requirements

Leadership and team management in event or food service settings.
Strong organizational skills and the ability to coordinate complex service details.
Excellent communication and interpersonal skills with a guest-focused mindset.
Ability to multitask, adapt quickly, and resolve issues under pressure.
Financial awareness and accuracy in handling banquet billing.
Minimum 6 months of experience in banquets, catering, or food services.
TIPS certification and Food Safety certification required.
High school diploma or equivalent required.
Successful completion of a background check is required prior to employment.

Nice To Haves

Additional coursework or certification in hospitality, event management, or a related field preferred.

Responsibilities

Review banquet event orders and requisition additional staff or resources as needed to ensure smooth operations.
Direct staff in setting up banquet rooms, arranging tables, seating, and décor to meet event specifications.
Create and implement structured service plans to ensure timely and professional execution of each course.
Lead, train, and supervise wait staff and setup teams to maintain readiness and consistent service delivery.
Greet guests warmly and provide attentive service, anticipating and fulfilling guest needs throughout the event.
Monitor and ensure banquet checks are accurate, maintaining financial accountability and compliance with policies.
Support daily banquet department operations and contribute actively to setup and service.
Oversee proper handling, storage, and tracking of banquet equipment.
Ensure compliance with safety, security, and emergency procedures, as well as sustainability and efficiency practices.
Serve as acting Banquet Manager in their absence, overseeing operations and ensuring guest satisfaction.
Other duties as assigned.