Banquet Captain - Indian Pueblo Cultural Center

Indian Pueblo Cultural Center•Albuquerque, NM

About The Position

Join Our Team at the Indian Pueblo Cultural Center - Elevate the Dining Experience! Are you passionate about hospitality and creating memorable dining experiences? IPCC is seeking a dedicated Banquet Captain to join our team and assist with leading our banquet department. If you thrive in fast-paced environments and have a knack for managing events and staff, we want to hear from you! Here's what day to day will look like (the below are job highlights and not all inclusive): As Banquet Captain, you'll lead and support the banquet team by supervising daily operations, assigning duties, and training staff to uphold service excellence. Foster a professional, cohesive environment by setting clear expectations, enforcing company policies, and maintaining safety and compliance standards. Oversee event setups and execution, ensuring smooth operations, organized workspaces, and hands-on assistance as needed to deliver exceptional guest experiences. You'll provide warm, attentive service that meets all Banquet Event Order (BEO) requirements and creates memorable moments for guests. Monitor meal progression, respond promptly to guest requests, and ensure all financial transactions for banquet bars and cash handling are processed accurately. Promote open communication, teamwork, and mutual respect among staff, contributing to a positive, service-driven culture.

Requirements

High School Diploma or GED plus at least three years in the restaurant or food service industry.
Current, valid alcohol server certification required; food handler's certification to be obtained within three months.
Must be at least 19 years old with no felony or theft convictions.
Must pass a pre-employment drug/alcohol test and background check.
In-depth knowledge and strong familiarity with dining operations, menu offerings, and customer service.
High level of proficiency in communication with strong verbal and written skills in English.
Customer Service Fanatic with personable, responsive, and adaptable competencies with all guests.
Ability to uphold a professional appearance and demeanor in high-stress environments.

Nice To Haves

Native American preference given.

Responsibilities

Lead and support the banquet team by supervising daily operations
Assign duties
Train staff to uphold service excellence
Foster a professional, cohesive environment by setting clear expectations
Enforce company policies
Maintain safety and compliance standards
Oversee event setups and execution, ensuring smooth operations, organized workspaces, and hands-on assistance as needed to deliver exceptional guest experiences
Provide warm, attentive service that meets all Banquet Event Order (BEO) requirements and creates memorable moments for guests
Monitor meal progression
Respond promptly to guest requests
Ensure all financial transactions for banquet bars and cash handling are processed accurately
Promote open communication, teamwork, and mutual respect among staff, contributing to a positive, service-driven culture.