Banquet Captain

Legends Global•Ithaca, NY

1d•$19 - $23•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.

Requirements

High school diploma or GED
One year's experience as a banquet server or banquet Captain
Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.
Ability to perform each essential duty with energy and enthusiasm.

Nice To Haves

Previous Supervisory experience preferred.
Preferred candidate will have a current Food Handler's Certificate and be TIPS trained.

Responsibilities

Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
Supervises banquet servers.
Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
Meet with client prior to start of event to review menu and itinerary.
Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day
Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)
Promotes and maintains the highest level of customer service to all SAVOR guests.
Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)
Observes food being served to ensure that food is correctly garnished and arranged
Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
Responsible for consumption sheets.
Ensure front and back of the house are maintained in a clean and orderly fashion.
Ensure all closing duties for staff are completed before staff sign out
Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
Foster and promote a cooperative working climate, maximizing productivity and employee morale
Complete all paperwork and closing duties in accordance with departmental standards
Review status of assignments and any follow‐up action with Banquet Manager and/or oncoming Supervisor
Notify Manager when low on item such as lemons, creamers, coffee etc.
All other duties assigned.