Banquet Captain

Pyramid Global Hospitality

About The Position

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Banquet team as a Banquet Captain! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates The Banquet Captain is an entry level supervisory position who performs as a shift, responsible for the coordination and execution of all banquet events. This role requires leadership of a team that are selected and trained to provide the highest standards of customer service and guest satisfaction. This individual must be a hands-on supervisor to work banquet events, directing the service staff and handling all client needs and requests is an expeditious manner.

Requirements

High School Diploma required.
3+ years of Banquet experience; 2 years in a supervisory role.
Strong organizational skills; ability to multitask effectively.
Computer proficiency in Microsoft Office and point of sale software.
Good communication skills; Read, write and speak English fluently.
Customer centric approach in dealing with the public and OKANA associates.

Responsibilities

Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Keep work areas clean and organized.
Know food preparation and service.
Promote employee empowerment.
Report all unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees according to Pyramid Global Hospitality policies and procedures.
Utilize knowledge of physical capabilities of banquet space.
Complete all necessary paperwork, meeting all due dates.
Know basic bar terminology and wine service.
Order supplies for banquet department.
Oversee and assist in collection of payments for banquet functions.
Perform in the capacity of any position supervised.
Responsible for monthly inventory of all banquet equipment.
Set up banquet rooms for functions (chairs, tables, linens, etc.).
Solve unusual customer requests creatively.
Attend required meetings.
Complete other duties as assigned by supervisor to include cross training.