Banquet Captain

Arcis Golf • Forest Park, MO

10h

About The Position

Supervises, trains and monitors the performance of assigned banquet staff, ensuring that all procedures are completed to department and location standards. Weekends & nighttime availability is required.

Requirements

• 1 to 2 years banquet supervisory experience; excellent people and communication skills.
• Proven experience supervising banquet staff in an event setting and demonstrated outstanding customer service.
• Must possess willingness to learn and perform new banquet event programs and services.
• Excellent communication and organizational skills, attention to detail, drive and motivation.
• Flexibility with schedule with evenings and weekend work required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and interpret retail product labeling.
• Ability to speak effectively before groups of customers or associates of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Maintains complete knowledge of service requirements for assigned function and communicates expectations and to banquet staff.
• Supervisors banquet staff; ensures quality service is provided to guests.
• Greets guests upon arrival and assist in seating as required by group; ensures a pleasant visit for each guest; and maintains effective guest relations.
• Recognizes and resolves guest complaints and concerns.
• Supervises event set up and break down procedures; contributes to overall cleanliness and organization of facility and event location.
• Performs special projects delegated by management.
• Stays updated on latest developments pertinent to the department as well as the location.

What This Job Offers

• Education Level: No Education Listed