Banquet Captain

Resolute Road Hospitality•Boise, ID

just now•Onsite

About The Position

The Hilton Garden Inn located in Boise Idaho is looking to add to our hospitality family! This hotel recently completed a beautiful renovation and is perfectly located across the street from restaurants and entertainment at the Boise Spectrum Center. Come join a wonderful group of people, and a great brand of hotels to start your career! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Your Role As Banquet Captain, you’ll lead the execution of memorable events with precision, care, and a service-first mindset. You’ll collaborate across departments to ensure seamless operations and exceptional guest experiences. This role is ideal for someone who thrives in dynamic environments, leads with Integrity, communicates with Social Intelligence, and supports their team with Grit and a Stronger Together spirit. Every event is an opportunity to be Better Every Day.

Requirements

Strong leadership and customer service skills with the ability to inspire team members
Excellent communication and organizational abilities
Basic proficiency in Microsoft Word and email systems preferred
Ability to multitask and stay calm under pressure
Familiarity with A/V equipment
High School diploma or GED required
Minimum of 2 years in catering or banquet experience
Food Handlers Card required
TIPS or state equivalent alcohol awareness training required
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Responsibilities

Oversee setup, service, and breakdown of banquet events to ensure all details align with the client specifications and company standards
Review event orders and prepare banquet spaces at least 30 minutes prior to start
Manage A/V setup and coordinate with sales for additional needs
Guide and delegate tasks to banquet staff, ensuring high service standards
Serve as main client contact during events, resolving issues professionally
Train new staff on service, etiquette, and safety
Lead by example with a positive attitude and commitment to excellence
Support team members to ensure workloads are balanced and service is seamless
Ensure cleanliness, organization, and security of banquet areas
Accurately process banquet checks and assist with reporting
Communicate effectively with kitchen and other departments
Report maintenance issues promptly
Perform other duties as assigned
All other duties as assigned