Banquet Captain

StepStone Hospitality • Atlanta, GA

19d

About The Position

Sheraton Suites Galleria Atlanta is a beautifully renovated hotel, ideally located just minutes from Truist Park, home of the Atlanta Braves. With 278 rooms and 5,000 sq. ft. of meeting and conference space, our hotel provides a dynamic and welcoming atmosphere for both business and leisure travelers. Boasting modern amenities, stylish design, and an unbeatable location near one of the city’s most exciting sports and entertainment hubs, we offer a unique experience for our guests. If you have a passion for hospitality, leadership, and executing exceptional events, we want you to be part of our team! As a Banquet Captain , you will play a key leadership role in ensuring seamless event execution and delivering outstanding guest service. You will oversee banquet staff, coordinate event setup and service, and create memorable experiences for our guests in a fast-paced and exciting environment.

Requirements

• Minimum of two (2) years of banquet or food & beverage experience, with at least one (1) year in a supervisory role preferred.
• Strong leadership, communication, and organizational skills.
• Must be available to work flexible shifts, including nights, weekends, and holidays.
• Must have a comprehensive knowledge of banquet operations and hotel departments.
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Ability to read and interpret Banquet Event Orders (BEOs).
• Excellent problem-solving and guest service skills.
• High school diploma preferred; relevant training and experience required.
• Ability to stand for long periods and lift/move moderate weight.

Nice To Haves

• CPR and First Aid certification preferred.
• Additional language ability is a plus.

Responsibilities

• Greet all guests according to StepStone and hotel standards, anticipate and personalize service to meet guests’ needs.
• Supervise and lead banquet team members during events, ensuring service standards are met and exceeded.
• Coordinate and oversee event setup, service, and breakdown in accordance with banquet event orders (BEOs).
• Communicate effectively with kitchen staff and other departments to ensure smooth event execution.
• Inspect function rooms prior to events to ensure proper setup, cleanliness, and readiness.
• Monitor food quality, presentation, and service timing throughout events.
• Address guest requests and resolve any issues or complaints promptly and professionally.
• Ensure all staff follow health, safety, and sanitation guidelines.
• Assist with training and coaching banquet staff to maintain high performance standards.
• Complete opening and closing duties, including proper handling of equipment and supplies.
• Maintain inventory of banquet supplies and ensure proper storage.
• Practice and observe all safety rules and procedures.
• Assist with additional duties as requested by management.

Benefits

• Competitive hourly wage
• Medical benefits
• 401(k) options with company match!
• A dynamic work environment in a newly refreshed space
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• A chance to execute high-profile events and engage with guests from around the world
• Free Parking
• Free Meals during shifts
• We offer Daily Pay!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees