Banquet Captain Hotel Saint Louis
About The Position
The Banquet Captain at Hotel Saint Louis plays a pivotal role in ensuring the seamless execution of banquet events, delivering exceptional service that exceeds guest expectations. This position is responsible for overseeing banquet operations from setup through breakdown, coordinating with various departments to maintain high standards of quality and efficiency. The Banquet Captain leads and motivates banquet staff, ensuring that all team members are well-prepared and attentive to guest needs throughout each event. By managing logistics, timing, and service flow, the Banquet Captain ensures that events run smoothly and guests experience a memorable and flawless occasion. Ultimately, this role contributes significantly to the hotel's reputation for excellence in hospitality and event management.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years experience in banquet or event service within a hotel or hospitality environment.
- Strong leadership skills with prior experience supervising a team.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Nice To Haves
- Associate’s degree or higher in Hospitality Management or related field.
- Certification in food safety or hospitality service (e.g., ServSafe).
- Experience working in a luxury or upscale hotel setting.
- Proficiency with event management software and banquet operations systems.
- Multilingual abilities to assist diverse clientele.
Responsibilities
- Supervise and coordinate banquet service staff during events to ensure timely and professional service delivery.
- Collaborate with event planners, kitchen staff, and management to confirm event details and special requirements.
- Oversee the setup and breakdown of banquet rooms, ensuring adherence to hotel standards and client specifications.
- Monitor service quality and guest satisfaction, promptly addressing any issues or special requests.
- Train and mentor banquet staff on service techniques, safety protocols, and customer service best practices.
- Manage inventory and supplies related to banquet operations, communicating needs to the appropriate departments.
- Ensure compliance with health, safety, and sanitation regulations during all banquet activities.
- Maintain clear and effective communication with all team members and departments involved in banquet events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
