Banquet Captain

Auberge Resorts•Napa, CA

33d•$35

About The Position

Join our team as The Banquet Captain who is responsible for supervising and coordinating banquet functions to ensure exceptional service and a seamless event experience. This role acts as a liaison between clients, banquet staff, kitchen, bar, and management to ensure all event details are executed according to the banquet event order (BEO). Key Responsibilities Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

Requirements

Current Food Handler's Card
RBS Training Required
Must be of minimum age to serve alcohol.
Must be flexible with scheduling.
Availability for both AM and PM shifts.
Weekend availability is required.

Nice To Haves

Minimum of 2 years of previous Banquet Captain experience required.
Strong Leadership, organizational, and communication skills.
Bilingual (English/Spanish) preferred.
knowledge of food and beverage service standards and alcohol regulations.
Ability to multitask and person well in a fast paced environment.

Responsibilities

Supervise banquet staff during events, assigning duties and ensuring proper setup, service, and breakdown of function rooms.
Ensure events are executed according to BEOs, including room setup, timelines, and guest service standards.
Communicate directly with clients during events, attend to special requests, and ensure overall guest satisfaction.
Communicate effectively with the kitchen, bar, and event management teams to ensure smooth operations.
Monitor service quality and guest satisfaction throughout the event, addressing issues promptly and professionally.
Oversee beverage consumption, ensuring accurate tracking, proper service, and adherence to alcohol service policies.
Finalize banquet checks at the end of the night and post charges to master accounts accurately.
Complete event reports after each function and distribute them to the appropriate department heads.
Train, motivate, and support banquet staff, promoting teamwork and high service standards.
Ensure compliance with health, safety, and sanitation regulations.
Assist with inventory control, equipment handling, and proper storage.