Banquet Captain

Pyramid Global Hospitality•Roanoke, VA

25d•$7 - $7•Onsite

About The Position

We are seeking an experienced and service-driven Full-Time Banquet Captain to lead and execute exceptional banquet and special event service. The Banquet Captain plays a critical leadership role on the event floor, ensuring seamless service execution, team coordination, and an outstanding guest experience from setup through breakdown. This position is ideal for a hospitality professional who thrives in a fast-paced, event-driven environment, leads by example, and is passionate about delivering world-class service.

Requirements

3–5 years of banquet or food & beverage experience, with prior leadership or captain experience preferred
Experience in a 4-star or 5-star hospitality environment strongly preferred
Strong knowledge of banquet service styles, including plated, buffet, and synchronized service
Solid understanding of wine, beer, cocktails, and spirits
Proven ability to lead and motivate a service team
Excellent communication, organizational, and problem-solving skills
Ability to work under pressure in a fast-paced, event-focused environment
Passion for delivering exceptional guest experiences
Ability to stand for extended periods and lift up to [X] lbs
Professional appearance and demeanor

Responsibilities

Lead, supervise, and support banquet servers during events to ensure service standards are met
Serve as the primary on-site contact for assigned events, working closely with Banquet Managers and Event Services
Conduct pre-shift meetings to review event details, service timing, menu items, and special requests
Oversee banquet room setup and breakdown according to event orders and service standards
Ensure proper table settings, décor placement, and room readiness prior to guest arrival
Coordinate food and beverage service, including synchronized service when required
Perform final quality checks on food and beverage items before service
Monitor service flow, guest satisfaction, and timing throughout the event
Address guest concerns promptly and professionally, escalating as needed
Assist with food and beverage service as necessary during events
Ensure compliance with food safety, sanitation, and alcohol service standards
Maintain cleanliness and organization of banquet spaces and service areas
Communicate effectively with culinary, stewarding, and event staff
Maintain awareness of safety concerns and report hazards or incidents immediately
Complete post-event responsibilities, including staff guidance and room reset