Banquet Administrative Assistant-Full Time

Hotel Monteleone•New Orleans, LA

9d•Onsite

About The Position

The Banquet Operations Administrative Assistant assists the Banquet Department by providing support to the Banquet Management Team in the day-to-day office and administrative duties.

Requirements

Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments
Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others; try new things
Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Oral Comunication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members
Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information
Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; give appropriate recognition to others
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values
Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values; benefit hotel through outside activities; respect diversity
Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan
Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities
Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals
Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
Effectively interact and communicate with people from diverse backgrounds
Communicate effectively verbally and in writing in the English language
Write routine reports and correspondence
Speak effectively before groups of customers or associates of the hotel
Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Deal with problems involving several concrete variables in standardized situations
Demonstrated working knowledge of word processing software, specifically Microsoft Word, spreadsheet software, specifically Microsoft Excel, presentation software, specifically Microsoft PowerPoint and Microsoft Outlook email software
Regularly sit, stand, talk and hear
Frequently use hands to fingers, handle or feel
Safely navigate multiple flights of stairs
Available to work a full-time, morning (AM) shift, Monday – Friday with occasional flexibility to work extended hours and/or weekends
A high school diploma or general education degree (GED)
One (1) year of customer service experience
One (1) year of administrative/clerical experience in an office setting

Responsibilities

Check Banquet’s Mailbox daily; collect mail and/or BEO’s from distribution
Notify Banquet Captains of any pop-ups soon as possible
Sort and put away all BEO’s
Organize BEO book daily
Check UltiPro daily to monitor Banquet associates’ time and ensure there are no missed punches for the previous day
Verify Banquet associates time on Pay-roll Monday
Follow-up on any and all call outs; call additional staff to replace those not able to report to work, if necessary
Ensure all call offs are marked properly on the schedule and recorded onto the associate’s attendance cards
Monitor Banquet associates’ attendance
Open and close out checks in Micros and Delphi checks as functions end
Create and monitor server sign-out/tip sheets for each meal period
Calculate and divide tips as meal periods are completed
Carefully review all closed checks for billing errors
Address any financial disputes from Accounting, Catering Managers or clients
Attend daily BEO meetings; mention any complications Banquet’s department may have noted; report any major changes immediately to Banquet Captains
Make daily work packets for Banquet Housemen and Captains
Maintain labels for food inventories
Check e-mails frequently
Answer phones and dispatch calls
Maintain accurate records on Temporary Labor used
Maintain order and organization in Banquet Office
Assist Banquet Captains on the floor when help is needed and welcomed
Other duties as assigned