Bankruptcy Quality Assurance Specialist

Two Harbors Investment•Fort Mill, SC

About The Position

The Bankruptcy Quality Assurance Specialist is responsible for all activities for the default functions specific to quality assurance in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing quality assurance timelines and workflow processes on loans in Bankruptcy in accordance with established work rules, goals & objectives to improve accuracy, timelines and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. Responsibilities: Responsible for servicing mortgage accounts to ensure that bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following: Manage various inquiries/reviews related to the execution of bankruptcy documents. Monitors attorney performance regarding response time to issues and/or revision of legal documents. Reviews various checklists completed for the bankruptcy process. Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the bankruptcy action. Diligently follows up on all outstanding requests and telephone calls from internal and external partners. Manage reports geared to drive workflow. Manage exception reporting used as key controls for minimizing risk. Notify management of all potential high-risk matters that pose a risk to the company or investor. Follow departmental and business policies with strict adherence. Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. Incumbent must meet RoundPoint’s commitment to compliance. Perform related duties as assigned by manager.

Requirements

High School diploma or Equivalent
Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
Requires extreme attention to detail and ability to adhere to strict guidelines and procedures.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.

Nice To Haves

Minimum 2+ Years Mortgage Servicing Experience Preferred
Minimum 2+ Years Bankruptcy Experience Preferred
Minimum 2+ Years Quality Assurance Experience Preferred
GSE and Government Experience Preferred
LPS Desktop Solution Experience PreferredDirector 7 (MSP) Experience Preferred

Responsibilities

Manage various inquiries/reviews related to the execution of bankruptcy documents.
Monitors attorney performance regarding response time to issues and/or revision of legal documents.
Reviews various checklists completed for the bankruptcy process.
Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the bankruptcy action.
Diligently follows up on all outstanding requests and telephone calls from internal and external partners.
Manage reports geared to drive workflow.
Manage exception reporting used as key controls for minimizing risk.
Notify management of all potential high-risk matters that pose a risk to the company or investor.
Follow departmental and business policies with strict adherence.
Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
Perform related duties as assigned by manager.