Bankruptcy Production Manager

Truist Bank • Wilson, VA

9h

About The Position

Responsible for leading a group of Bankruptcy teammates performing a specific bankruptcy function. Train and ensure that assigned teammates follow Truist Bankruptcy procedures for all assigned accounts and adhere to all federal bankruptcy laws. Responsible for the execution and delivery of critical business components as determined by Key Performance Indicators (KPI) through hiring, training, developing and motivating teammates.
will be filled in either posted location
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Extensive knowledge of bankruptcy law as it applies to creditor accounts and mastery level as it pertains to the singular subject matter for the position.
2. Recommend process and procedure changes as needed to maximize efficiency of the department or to meet regulatory or bankruptcy law changes, and assist in updating policy and procedure guides.
3. Handle complex bankruptcy matters that arise from incoming calls, correspondence, and/or Bankruptcy Specialist inquiries.
4. Ensure teammates have followed standardized bankruptcy procedures for all assigned accounts and monitor objectives using standard management reporting systems.
5. Provide ongoing training and feedback to teammates to ensure appropriate performance, engagement, and career development.
6. Meet established performance objectives for assigned accounts/area as measured by volume, timeliness, recovery, etc.
7. Provide information and feedback on an ongoing basis to ensure continuous improvement in Bankruptcy Management processes, assisting with department projects.
8. Ensure execution and compliance with all policies and procedures.
9. Make recommendations for teammates regarding employment, training, performance ratings, salary changes, promotions, transfers and terminations. Also establish priorities and resolve teammate issues.
10. Perform other duties as directed by Bankruptcy Management Leader or Bankruptcy Manager.

Requirements

• Bachelor's degree or equivalent education and/or training
• Three years of bankruptcy, collections or recovery experience. Minimum of 2 years' experience with bankruptcy.
• Strong communication and analytical skills
• Very good negotiating skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Thorough knowledge of bankruptcy law and procedures
• Exceptional when participating in a team environment

Nice To Haves

• Bachelor's degree in a business related field
• Previous leadership experience

Responsibilities

• Extensive knowledge of bankruptcy law as it applies to creditor accounts and mastery level as it pertains to the singular subject matter for the position.
• Recommend process and procedure changes as needed to maximize efficiency of the department or to meet regulatory or bankruptcy law changes, and assist in updating policy and procedure guides.
• Handle complex bankruptcy matters that arise from incoming calls, correspondence, and/or Bankruptcy Specialist inquiries.
• Ensure teammates have followed standardized bankruptcy procedures for all assigned accounts and monitor objectives using standard management reporting systems.
• Provide ongoing training and feedback to teammates to ensure appropriate performance, engagement, and career development.
• Meet established performance objectives for assigned accounts/area as measured by volume, timeliness, recovery, etc.
• Provide information and feedback on an ongoing basis to ensure continuous improvement in Bankruptcy Management processes, assisting with department projects.
• Ensure execution and compliance with all policies and procedures.
• Make recommendations for teammates regarding employment, training, performance ratings, salary changes, promotions, transfers and terminations. Also establish priorities and resolve teammate issues.
• Perform other duties as directed by Bankruptcy Management Leader or Bankruptcy Manager.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees