Bankruptcy Litigation Support Specialist

Lendmark Financial Services•Covington, GA

7d•Onsite

About The Position

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options. SUMMARY: The Bankruptcy and Litigation Support Specialist plays a vital role within the Bankruptcy and Litigation Support Team, which is dedicated to managing the company’s bankruptcy portfolio and supporting litigation processes within centralized states. This position involves providing essential support to Central Operations while delivering exceptional service and effectively navigating the complexities of bankruptcy processes and collections litigation.

Requirements

High School Diploma or GED from accredited institution
2-4 years operational bankruptcy and collections litigation experience
Excellent communication and customer service skills
Ability to work with minimum supervision
Ability to multi-task and detail oriented
Ability to deal effectively with peers, co-workers, managers, and staff personnel
Working knowledge of Pacer, Lexis Nexis, and Chapter 13 Trustee Websites
Proficient with Microsoft Windows, Excel, Word, and Outlook applications

Nice To Haves

Federal bankruptcy knowledge
Bachelor’s degree and Paralegal Certificate or equivalent experience

Responsibilities

Operates the company’s Bankruptcy Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance
Efficiently and accurately handles system related “help desk” tickets
Collaborate with attorneys and branch ops regarding post-judgment collections
Review court docket and case information via electronic case monitoring to promptly determine when attorney action is required and refer to local counsel as necessary
Receive and review daily bankruptcy file conducting account maintenance on customer accounts
Administer account flagging and coding identifiers of legal accounts in centralized litigation states following Lendmark policies and procedures
Prepare and file Proof of Claims or Reaffirmations with the bankruptcy courts
Recommendation to manager regarding lift of stays or other bankrupt functions as needed
Identify and refer accounts for repossession that meet company guidelines, Federal Bankruptcy laws, and account to appropriate CAA entitlement
Thoroughly review and analyze bankruptcy documents and work with attorneys to meet deadlines
Review charged-off legal accounts to validate legal flag, confirm judgments and identify garnishment opportunities
Receipt, review and submit bankruptcy and attorney remittances for processing
Other duties as assigned