Bankruptcy and Probate Specialist

Fifth Third Bank•Grand Rapids, MI

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision, collects and documents accounts involving: Bankruptcy, Deceased Estates, non-probated Deceased Estates, and Life or Disability Insurance claims. Reviews, monitors, and ensures timely handling of all consumer loans, lines, and credit cards in a chapter 7, 11, 12 or 13 bankruptcy status from receipt of notice through final court clearance. In accordance with departmental and legal guidelines, meets deadlines ensuring attainment of company goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

High School Diploma required.
Minimum one year customer service, bankruptcy, or probate related field in a call center
Strong analytical, organizational, and detail orientation.
Ability to prioritize and manage multiple tasks in a fast-paced team environment.
Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
Strong oral and written communication skills
Ability to meet department commitments with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, and overall job performance

Responsibilities

Initiates internal bankruptcy processes and procedures for new bankruptcy filings
Contact with successor in interest, client, executor, or attorney to obtain cooperation and/or commitment.
Submit claims to courts for inclusion in the estate and probate process.
Assigns accounts to outside vendor for Bankruptcy representation such as adequate plan treatment, reaffirmation agreements, proofs of claim, and adversaries.
Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures, and bankruptcy and probate laws including unique requirements at the federal, state, and district level.
Identify and escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program
Conducts research including but not limited to: title searches, , statements, contracts, credit applications, lien verifications, customer files, payment copies and other miscellaneous research functions.
Responsible for entering client information and account status updates via the appropriate Bank systems to ensure accuracy of information and bank compliance with bankruptcy regulations.
Processes tickets for physical payments including trustee checks, vendor remittances, Life/Health Insurance carriers and other proceeds checks
Advises outside vendor to proceed with litigation on escalated issues, when evidenced necessary
Additional responsibilities as assigned