Bankruptcy and Litigation Support Representative

Lendmark Financial Services-posted 4 months ago
$19 - $23/Yr
Entry Level
Gilbert, AZ
1,001-5,000 employees
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The Bankruptcy and Litigation Support Service Representative plays a vital role within the Bankruptcy and Litigation Support Team, which is dedicated to managing the company’s bankruptcy portfolio and supporting litigation processes within centralized states. This position involves providing essential support to Central Operations while delivering exceptional service and effectively navigating the complexities of bankruptcy processes and collections litigation.

  • Operates the company’s Bankruptcy and Litigation Support Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance.
  • Receive and review daily bankruptcy file conducting account maintenance on customer accounts.
  • Daily identification of company-wide legal accounts whose borrower(s) have filed for bankruptcy.
  • Receipt and review of attorneys’ status reports and update system of record accordingly.
  • Receipt, review and submit bankruptcy and attorney remittances for processing.
  • Receipt, review and response to internal/external emails regarding bankrupt and legal flagged accounts.
  • Other duties as assigned.
  • High School Diploma or GED from accredited institution.
  • 0-2 years consumer finance experience.
  • Excellent communication and customer service skills.
  • Ability to work with minimum supervision.
  • Ability to multi-task and detail oriented.
  • Ability to deal effectively with peers, co-workers, managers, and staff personnel.
  • Working knowledge of Microsoft Windows, Excel and Word applications.
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Paid time off
  • Paid holidays
  • 401(k)
  • Life insurance
  • Long-term disability
  • Tuition assistance
  • Employee assistance program
  • Optional benefits such as critical care, auto, home and pet insurance, and other ancillary insurance options.
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