Banking Systems Intern

First Bank & Trust • Sioux Falls, SD

6d

About The Position

Work with internal users to execute projects that improve the technology experience of internal & external end users, create operational efficiency and improve insight into system performance while ensuring information integrity. Responsible for assisting with incoming change control request and support questions. Qualifications: This person should have a high school diploma plus be working towards a higher education degree. Effective communication skills and the ability to complete multiple tasks while meeting deadlines are essential. This person must possess analytical, technical writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgment. Principal Responsibilities: Work on projects assigned by Banking Systems Administrators. Document, track, and manage project workstreams as assigned, and provide regular status updates to appropriate administrators and project stakeholders Provide application support on escalated incoming tickets ensure each customer has a positive service experience. Execute on change control tasks as directed by Banking System Administrators in accordance with the change-control policy. Investigate, review, and evaluate business information and processes. Share observations with Banking Systems Administrators as it relates to process improvement opportunities and/or workflow obstacles in support of maintaining a secure, efficient and accurate environment. Assist with researching and implementing effective solutions to departmental needs in accordance with compliance requirements. Assist in creating and updating departmental procedures for all tasks performed. Assist team with service desk support coverage as needed. Perform work by determining priorities, analyzing alternatives, and selecting applicable methods and procedures for completion. Act in accordance with FBT policies and procedures as set forth in employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Grade Hourly Grade 3 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [email protected]. We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community. Our Benefits: Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees. Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board. Work for us: Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.

Requirements

• This person should have a high school diploma plus be working towards a higher education degree.
• Effective communication skills and the ability to complete multiple tasks while meeting deadlines are essential.
• This person must possess analytical, technical writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgment.

Responsibilities

• Work on projects assigned by Banking Systems Administrators.
• Document, track, and manage project workstreams as assigned, and provide regular status updates to appropriate administrators and project stakeholders
• Provide application support on escalated incoming tickets ensure each customer has a positive service experience.
• Execute on change control tasks as directed by Banking System Administrators in accordance with the change-control policy.
• Investigate, review, and evaluate business information and processes.
• Share observations with Banking Systems Administrators as it relates to process improvement opportunities and/or workflow obstacles in support of maintaining a secure, efficient and accurate environment.
• Assist with researching and implementing effective solutions to departmental needs in accordance with compliance requirements.
• Assist in creating and updating departmental procedures for all tasks performed.
• Assist team with service desk support coverage as needed.
• Perform work by determining priorities, analyzing alternatives, and selecting applicable methods and procedures for completion.
• Act in accordance with FBT policies and procedures as set forth in employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

Benefits

• Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED