Banking Support Specialist

Bank of Tampa•Tampa, FL

About The Position

Our Banking Support Specialists provide exceptional service to our internal, external, and prospective clients by performing a variety of service transactions. This position is responsible for performing both teller responsibilities and platform/account‑opening functions to deliver comprehensive service and support to our clients. This particular Banking Support Specialist position will provide support to the Armenia Office.

Requirements

1 year of banking experience OR equivalent cash handling and forward-facing client service experience
High school diploma/GED
Must be able to apply for and receive notary license in order to assist with loan closings/client requests.
Registration as Mortgage Loan Originator through the National Mortgage Licensing System (NMLS).

Nice To Haves

Experience working in a Teller, Client Banking or Universal Banking position.
Experience in uncovering client needs and effectively referring customers to business partners.

Responsibilities

Delivers exceptional client service with a friendly, solutions‑focused approach in every interaction.
Represents the Bank’s culture and values, ensuring a professional and welcoming experience for clients and colleagues.
Builds strong client relationships by responding proactively, anticipating needs, and demonstrating empathy.
Performs both teller and platform functions, including account opening, account maintenance, accurate cash handling, and daily balancing in accordance with policy.
Engages clients in needs‑based conversations to identify opportunities for Bank products, services, and digital tools.
Provides high‑quality referrals to business partners to support clients’ broader financial goals.
Resolves cash discrepancies using sound problem‑solving skills and escalates complex issues when appropriate.
Processes a wide range of servicing transactions across multiple departments with accuracy and efficiency.
Maintains strong knowledge of the Bank’s products, services, systems, and digital solutions to support client needs.
Serves as a resource on operational procedures, compliance requirements, software systems, and audit standards, offering guidance to peers as needed.
Collaborates effectively within a team, contributing positively to office and organizational goals.
Protects client confidentiality and exercises sound judgment when handling sensitive information.
Stays current on policies, procedures, and regulatory updates, taking ownership of ongoing learning and communicating training needs to management.
Adapts communication and interpersonal style to effectively engage diverse clients and colleagues.
Demonstrates flexibility and resilience, adjusting to changing priorities and business needs.
Communicates clearly and professionally across all levels of the organization.
Navigates sensitive client situations with professionalism, empathy, and emotional awareness.
Utilizes Bank software and digital tools effectively, leveraging advanced features to complete tasks efficiently.