Banking Support Specialist - Downtown Office

Bank of Tampa•Tampa, FL

1d•Onsite

About The Position

Our Banking Support Specialists provide exceptional service to our internal, external, and prospective clients by performing a variety of service transactions. This position is responsible for performing both teller responsibilities and platform/account‑opening functions to deliver comprehensive service and support to our clients. This particular Banking Support Specialist position will provide support to the Downtown Banking Office.

Requirements

1 year of banking experience OR equivalent cash handling and forward-facing client service experience
High school diploma/GED
Must be able to apply for and receive notary license in order to assist with loan closings/client requests.
Registration as Mortgage Loan Originator through the National Mortgage Licensing System (NMLS).

Nice To Haves

Experience working in a Teller, Client Banking or Universal Banking position.
Experience in uncovering client needs and effectively referring customers to business partners.

Responsibilities

Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
Acts as a cultural ambassador to internal and external clients, providing an exceptional experience with each interaction.
Develops rapport with internal and external clients by being proactive and timely with requests, while displaying a caring attitude.
Performs account opening, maintains a balancing record, and processes routine Teller transactions in line with policy.
Initiates conversations to uncover client needs for Bank products and services.
Effectively refers clients to the appropriate business partner to meet their financial services’ needs.
Utilizes problem solving skills to determine and correct cash outages and to enlist assistance, as needed, for more difficult errors.
Performs servicing transactions in various departments, sometimes simultaneously.
Grows and maintains a well-developed working knowledge of the complete line of products and services offered at the Bank.
Serves as a subject matter expert with respect to policy and procedures, bank operations, cash recycler assistance, bank software & systems, internal audit, etc. and provides guidance to other employees as needed.
Works in a team environment, interacting with co-workers and management in a positive manner.
Maintains a position of trust and responsibility by keeping all client business confidential.
Grows and maintains a well-developed working knowledge of Bank policies and procedures and takes responsibility to keep up to date on any changes. Responsible for notifying management when additional training/development is needed.
Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
Anticipates change and adapts plans and priorities accordingly.
Communicates equally and effectively at all levels of the organization.
Understands others' complex or underlying needs, motivations, emotions or concerns and communicates effectively despite the sensitivity of the situation.
Uses a variety of software packages and utilizes a wide range of features or options for a given software package, to produce the desired result.