Banking Support Associate

First Business Bank•Appleton, WI

9d•Onsite

About The Position

Join us today as a Banking Support Associate! First Business Bank is a Top Workplaces USA company, learn more here . At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us! Work Model: Based out of our Appleton, WI location and onsite Monday-Friday, 8am-5pm. OVERVIEW The Banking Support Associate is a key contributor in servicing the overall banking portfolio. Focusing on client onboarding, managing documentation, executing product setup and maintenance, and related monitoring, this role follows established procedures. This role provides support to Client Services, assisting with client transactions, answering phones, account documentation, and other service-related tasks.

Requirements

Associate’s degree in business related field or equivalent work experience
Prior cash handling and customer service experience preferred.
Strong organizational and multitasking skills, with the ability to meet strict deadlines
Excellent written and verbal communication skills
Proficiency in Microsoft Office and familiarity with Salesforce or similar CRM systems
Ability to handle confidential information with discretion

Responsibilities

Deliver Exceptional Customer Service – Treasury Management
Prepare New Account and Maintenance Documents with Accuracy
Perform Banking Transactions with Accuracy
Perform Other Duties as Assigned

Benefits

Comprehensive Health, Dental, and Vision plans
Competitive compensation, with a focus on professional development and internal mobility
Paid vacation time (15 days minimum per year)
Paid sick leave (6 days per year)
1 day paid volunteer time
10 paid holidays (annually)
Paid parental leave
401(k) program with company matching, plus additional profit sharing contribution
Performance based annual incentive program
Free and confidential Employee Assistance Program
Wellness programs
Education Assistance Program
Employee Stock Purchase Program
Plus many other perks and benefits!