Banking Specialist I

Oklahoma State Government • Oklahoma City, OK

9h • Onsite

About The Position

AGENCY SUMMARY The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $47,379.07. The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma. Job Description POSITION SUMMARY POSITION RESPONSIBILITIES This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

Requirements

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Ability to work with sensitive materials and maintain confidentiality and appropriate discretion.
• Works effectively in team environment, participating and assisting their peers.
• Office methods and procedures including: data entry (typing and 10-key), telephone and use of electronic communications, business communication, operation of office machines and computers, filing and documentation procedures.
• Effective communication both internally with team members and externally with customers and stakeholders.
• Ability to stay organized and perform multiple duties simultaneously.
• A Bachelor’s Degree in any field OR four (4) years of experience in a related field, OR equivalent combination of education and experience
• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position may require occasional travel.
• The employee must be willing and able to perform all job-related travel.
• State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.

Responsibilities

• Responds to questions and inquiries via telephone, mail or in-person from customers and/or Licensed Operators (LO’s)
• Processes all incoming mail related to Licensed Operator (LO) Bank Statements
• Processes all incoming mail related to Licensed Operator (LO) and/or Service Oklahoma (SOk) Nonsufficient Fund (NSF) Checks.
• Utilizes document imaging and management software program to create digital records of documents.
• Provides in-office support for team members working remotely.
• Balances and make corrections to monthly LO Bank Statements
• Creates NSF Stop Flag Cases on Vehicle Ownership Records.
• Insures LO’s receive credit for NFS Checks submitted to SOk
• Assists in system testing.
• Level II/III – Prepare Monthly Tribal Plate Reports
• Level II/III – Monthly Apportionment Tasks
• Level II/III – Monthly Invoices for MV Data Contacts
• Level II/III – Assists in projects as assigned.
• Level II/III – Tests new processes for Online resources
• Level II/III – Oversees and provides quality control checks to the work of lower-level staff.
• Level III – Contact for banks and third-party credit card vendors.
• Level III – Coordinate new LO Bank Accounts (Banking Papers, Signature Cards, Setup in OneLink)
• Other duties as assigned.

Benefits

• The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level