Banking Services Operations Associate III - IPDS Records

M&T Bank•Amherst, NY

2d•$19 - $31•Onsite

About The Position

Overview: Primary Responsibilities: Process more complex requests, including include VOD, DOD, SSA/SSI, Medicaid and source requests in a timely and accurate manner. Support all record-related requests from previous acquisitions. Serve as subject matter expert within the department and provide assistance to others as needed. Resolve moderate problems independently following established procedures; escalate complex problems to more experienced personnel. Recommend procedural changes within the area and assist with revisions for those approved. Assist with more complex training within the department. Provide support to management as required by absence. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities:

Requirements

High School diploma or equivalent (GED) and a minimum of 2 years’ work experience
Strong data entry skills
Strong personal computer skills

Nice To Haves

Some post high school education
Minimum of 3 years banking experience within an operations unit or the department
Prior experience with pertinent spreadsheet software

Responsibilities

Process more complex requests, including include VOD, DOD, SSA/SSI, Medicaid and source requests in a timely and accurate manner.
Support all record-related requests from previous acquisitions.
Serve as subject matter expert within the department and provide assistance to others as needed.
Resolve moderate problems independently following established procedures; escalate complex problems to more experienced personnel.
Recommend procedural changes within the area and assist with revisions for those approved.
Assist with more complex training within the department.
Provide support to management as required by absence.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.