Banking Services Operations Associate III - Credit Bureau Dispute

M&T Bank • Millsboro, DE

412d • $37,440 - $58,469

About The Position

The Banking Services Operations Associate III - Credit Bureau Dispute role at M&T Bank involves responding to credit bureau disputes related to mortgage or consumer lending products. The position ensures compliance with the Fair Credit Reporting Act while performing data entry, system updates, and customer communications. The associate will engage in research and reconciliation activities to support accurate credit reporting and maintain internal control standards.

Requirements

• Associate's degree, or in lieu of a degree, a combined minimum of 2 years' higher education and/or work experience
• Proven customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

Nice To Haves

• Minimum of 1 years' relevant experience
• Minimum of 1 years' credit bureau or collections experience
• FCRA (Fair Credit Reporting Act) experience or knowledge

Responsibilities

• Complete routine data entry, system updates, and validation to ensure accurate credit reporting in compliance with the Fair Credit Reporting Act.
• Respond to credit bureau disputes in a manner that ensures accurate credit reporting.
• Respond to or initiate standard requests in responding to credit bureau disputes received from credit reporting agencies or directly from the customer; complete appropriate mid-level complexity research to support these activities.
• Complete entry-level reconciliations as required.
• Complete routine or standardized exception processing in response to credit bureau disputes.
• Contact internal and external customers, including credit reporting agencies and other vendors, as required to respond to credit bureau disputes.
• Complete all activities in a manner compliant with applicable laws and regulations, such as the Fair Credit Reporting Act (FCRA), Fair Credit Billing Act (FCBA), and Consumer Data Industry Association (CDIA) guidance.
• Develop proficiency in use of multiple systems to support activities completed.
• Review and draft procedures as requested.
• Complete cross-training to expand responsibilities.
• May draft manual email and letter communications to customers.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• Competitive pay range of $18.00 - $28.11 Hourly (USD) based on experience and skills

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree